Training Officer

Training Officer

Location: Ortigas, Pasig City

  •  

    Responsibilities:


    Provide Soft Skills and necessary trainings at account level.

  • Co-ordinate with Leadership team to identifying training needs, if any, based on company’s processes, projects and other factors.
  • Delivering trainings as per the schedules.
  • Design and Develop Training Module.
  • Analyzing, Planning and conducting training refreshers based on the Training need analysis.
  • Time management factor is critical parameter to be considered
  • Assisting in creating calendars / Updating the documents as and when required.
  • Evaluate training effectiveness.
  • Maintain all training records
    Be actively involved in the process of becoming culturally competent and develop the knowledge and skills to include relevant cultural concepts in their training workshops
  • Co-ordinate with Process Leaders to identify training need for their teams.
  • Collect data for monthly reports – number of sessions held, training hours

Qualifications

  • Minimum BA/BS or 4-year degree or equivalent experience (required)
  • Specialization or certificate (preferred)
  • Minimum 2-3 years of experience in BPO with 1 year as communication and/or process trainer.
  • Advanced level experience with MS Office (Word, Excel).
  • Leadership and team building skills.  Proven ability to manage and motivate junior to senior level employees.
  • Strong written and oral communication skills.

Competencies

  • Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.

  • Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.

  • Ability to work independently and as part of a team.  Ability to transfer knowledge to team members.

  • High level of focus and attention to detail and accuracy in a repetitive environment

  • Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization

  • Excellent one-on-one and group presentation and facilitation skills

  • Excellent People Management skills

    Proven ability to design training courses, lesson plans and training materials.

  • Demonstrate expertise in identifying the cause(s) of performance gaps and defining and implementing training initiatives to help build scalability and capability in the system

Send updated CV to: callcenterpilipinas@gmail.com

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