Level 2 Technical Support Responsibilities

Level 2 Technical Support

Responsibilities

:

1. Provides troubleshooting support forwarded from Level 1 Technical Support Staff on all ProjectDox related issues including Post Implementation support. This will include but not limited to: Networks, Servers, Operating Systems, Data Base (MS SQL), Web Servers, Web Services, Firewalls, Client machine configuration, as well as “As Built” Client Business Processes. May be required to rebuild and reconfigure ProjectDox.

2. Must be able to work in a 24×7 support environment.

3. Must have the technical skills and or certifications to be system and/or network administrators.

4. May require an Associate’s degree and 3 -5 years experience as a system or network administrator.

Qualifications:

1. Bachelor ’s degree in Business, Information Systems, Computer Science, Technology Architecture or similar background

2. Minimum of 1 years of pre- and/or post-technical support experience in a related area of technology

Technical Qualifications:

1. Requires working knowledge of web applications, networks, firewalls and MS SQL DataBase.

2. Must possess excellent oral and written English (i.e, American & British) communications skills.

3. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

4. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

5. Must possess excellent oral and written English communications skills.

6. Escalates product related issues to level 3 (Engineering) or to custom Clients’ Business Processes requirements to Level 4 (Home office Consulting) for resolution.

7. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a Project Leader or Manager.

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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