Telesales Trainer

Location: Taguig City

This position is reporting to the Training Manager/Operations Manager

Job Description

To conduct New hire orientation, trainings and Refresher trainings for the existing staff based on the TNA.

Key Responsibilities:

Conduct New Starter Induction Training Program

Perform training need analysis in conjunction with operations staff.

Develop training modules and training schedule and improve/modify the existing training decks.

Conducting Quality Assessments, Audits & provide feedback

Identify Gaps & conduct refresher training

Handle administrative as well as functional requirements of the role, liaising with other departments

Call Monitoring & publishing report on weekly and monthly basis

Knowledge/Experience:

Graduate with minimum 3+ yrs of relevant BPO work experience with minimum last 1 year as a trainer. (Sales background will be preferred)

Strong analytical skills required as well as the ability to take statistical data and infer organizational implications required.

Competencies/Skills:

Strong Team Player

Create and implement processes that result in improved business performance

Strong execution skills with focus on clear, realistic action steps and timeliness

Strong working knowledge of Ms Excel and PowerPoint

Strong Verbal and written communication

Qualifications:

Essential: Graduate

Desirable: Post Graduate

Age group of 20-28 yrs

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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