We are updating our website. Stay tuned!

Amazon Lightsail
Credit: Screenshot from Amazon Lightsail website

 

Good day! We just moved our web hosting for our website (callcenterpilipinas.com) to Amazon Web Services (AWSLightSail for a more stable hosting. Upon moving, we’ve also decided to redesign the website completely.

aws
Credit: Screenshot from Amazon Web Services website

Our blog at callcenterpilipinas.wordpress.com is still available and will not be affected by the migration and design overhaul. Please stay tuned for further updates!

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ソーシャルメディアケアサポートスペシャリスト〜日本語

ソーシャルメディアケアサポートスペシャリスト〜日本語

 

ソーシャルケアサポートスペシャリストはカスタマーに対し、ソーシャルメディア上で専門的に対応し、問題解決を行う。
常に顧客を中心とするマインドとテクニカルな知識を有し、オンライン上のリソースとテンプレートを利用して個々のカスタマーのニーズに沿った細かい対応ができる。
勤務地:マニラ、フィリピン

  • 最終学歴 学士/カレッジ卒以上(専攻は問わない)
  • 関連分野での実務経験1年以上
  • ソーシャルメディア/カスタマーサポートスペシャリスト(日本語)での経験が1-4年以上尚可。
  • フルタイム 可能
  • 日本語と英語に堪能であること
  • 人気のソーシャルメディア・プラットフォーム、特にFacebook&Twitterの利用経験必須
  • テクノロジー・インターネットに精通
  • 多様な技術レベルの問題に対し、丁寧な対応で問題解決に臨めること
  • ソーシャルメディアチャンネルを活用し顧客ブランド利用者の製品知識・認識の向上に貢献できること
  • メディアの継続的モニタリングとポストの正しい解釈を通して顧客ブランドと製品アイデンティティーに合った的確なレスポンスができること。ユーザーの質問に総括的かつ正確に答えられること。
  • カスタマーサービスのフォローアップ、サービスログおよびトラッキングレポートの維持を含むトラッキングおよびモニタリングを行い、ユーザーとのコミュニケーション
    の完全文書化
    とフォローアップ
    を遂行すること
  • カスタマーサービス分野での経験6ヶ月以上
  •  出された指示に従って、画像、ビデオ、およびコピーレスポンスをポストできること
    応募者は

Email: callcenterpilipinas@gmail.comまで履歴書をお送りください。

JobsDB Philippines to close down on June 30, 2016

jobsDB to Close (hirer & recruiter newsletter)
JobsDB Philippines Closure Notice (Hirer & Recruiter Newsletter)

jobsDB to Close (candidate newsletter)

JobsDB Philippines Closure Notice (Candidate & Applicant Newsletter)

JobsDB Philippines will cease operation this June 30, 2016 as part of the closure of the some JobsDB brand across South East Asia. Earlier last year, JobsDB Malaysia announced to cease its operation on May 31, 2015. There was no notice and advisory yet regarding JobsDB Hong KongJobsDB Singapore, JobsDB Indonesia and JobsDB Thailand.

Both JobsDB & Jobstreet brand share the same parent company which is SEEK Asia, an arm of the Australian-based SEEK which was the leading provider of employment service in ANZ Region (Australian & New Zealand).

Users of JobsDB Philippines both Candidate/Applicant and Hirer/Recruiter has been advised to use Jobstreet instead.

Source:

  1. JobsDB Philippines Hirer Closure Notice – http://ph.jobsdb.com/en-ph/pages/edm/jobsdb-philippines-will-close-soon
  2. JobsDB Philippines Candidate Closure Notice  – http://ph.jobsdb.com/en-ph/pages/edm/jobsdb-philippines-will-close-soon-candidate
  3. JobsDB Philippines to close down on June 30, 2016 http://coderecruit.com/2016/06/jobsdb-philippines-to-close-down-on-june-30-2016

PRESS RELEASE: Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World’s Leading Brands

Alorica Website
Screenshot from Alorica.com

PRESS RELEASE: Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World’s Leading Brands

The new Alorica will employ more than 91,000 people in 154 locations spanning 16 countries across five continents

IRVINE, Calif. – June 1, 2016 – Alorica Inc. (Alorica) has entered into a stock purchase agreement to acquire Expert Global Solutions (EGS) to form a new global customer experience organization. In 2015, these businesses generated an aggregate of approximately $2.3 billion in revenue. Going to market under the Alorica brand, the new Alorica will be staffed by 52,000 industry experts in North America (including 6,000 Work-at-Home employees) and more than 38,000 across the globe, with 26,300 based in the Philippines and 11,800 in Latin America. These professionals will be engaging customers in more than 30 languages in all channels. The combined company will integrate strengths from both companies with an emphasis on transforming the customer experience through data-driven insights.

Andy Lee, founder of Alorica, will be CEO and Chairman of the new organization, based in Irvine, Calif. He will also be the majority shareholder. “This blend of talent allows us to better serve customers because of our substantial global footprint, broad and deep vertical expertise and industry-leading solutions. More importantly, we share the same commitment to our people, passion for our clients and integrity in our business.”

Bob Segert, President and Chief Executive Officer of EGS, addressed the acquisition, saying: “I’m proud of the transformation EGS has achieved in recent years. Our people have worked hard to earn the trust of our clients and become a valued service partner. The combination of our companies creates innovative capabilities to deliver world-class customer experiences, with an even broader suite of solutions.”

The new Alorica will serve more than 600 clients, supporting customers through every channel, including voice, mobile, chat, social media and video. For these and future clients, the timing of the acquisition is also critical. “Increasingly more companies are looking for industry-specific customer experience solutions,” said Lee. “With our domain expertise in nine major verticals, particularly in healthcare, communications, retail and financial services, we’ll be well positioned to tailor the right mix of talent, capacity, analytics and technology to deliver solutions for every client.”

This acquisition is subject to customary closing conditions, including applicable regulatory requirements. The companies expect to complete the transaction with regulators’ approval by early Q3 2016. When the transaction is finalized, the possibilities, says Lee, are endless: “Creating insanely great customer experiences that surpass expectations is what Alorica is all about. The new Alorica will make countless lives better across nearly every continent, one customer interaction at a time.”

EGS Website
Screenshot from EGSCorp.com

EGS’ shareholders will continue to be meaningful minority shareholders in Alorica. EGS is a portfolio company managed by One Equity Partners (OEP). OEP is a leading middle-market private equity firm with $4.3 billion under management and offices in New York and Chicago, and advisory offices in Frankfurt and São Paulo.

Credit Suisse and M/Cap Advisors acted as financial advisors to Alorica and Latham & Watkins LLP served as Alorica’s legal counsel. J.P. Morgan Securities LLC acted as sole financial advisor to One Equity Partners and Dechert LLP served as EGS’ legal counsel. In conjunction with this transaction, Credit Suisse, Bank of America Merrill Lynch, Bank of the West, BNP Paribas and Wells Fargo provided financing commitments to expand Alorica’s term loan and revolving credit facility to $1.1 billion. McGuireWoods LLP served as counsel to Alorica and its subsidiaries in connection with the financing.

# # #

Media Contact for Alorica
Ken Muché
Director of Global Public Relations
(949) 527-4686
Ken.Muche@Alorica.com

Media Contact for EGS
Mindy Danforth
(623) 332-5696
Mindy.Danforth@egscorp.com

About Alorica

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 53,000 employees in 71 locations across the globe. Intrigued? Learn more at http://www.alorica.com.

About Expert Global Solutions Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.1B, EGS has over 40,000 employees in more than 70 locations across 11 countries.

EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as first party accounts receivable management, revenue cycle management, and order to cash.

EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction. Find out more at http://www.egscorp.com.

Source:

  1. Alorica.com – http://www.alorica.com/alorica-to-acquire-egs-to-provide-exponentially-more-scalable-customer-experience-solutions-on-a-global-scale-for-the-worlds-leading-brands/
  2. EGSCorp.com – http://www.egscorp.com/news/2016/06/02/alorica-to-acquire-egs-to-provide-exponentially-more-scalable-customer-experience-solutions-on-a-global-scale-for-the-worlds-leading-brands/

Japanese Executive Assistant

Location: Makati, Taguig and Pasay City
Salary: 75K – 120K (Negotiable)

Roles:
Managing the day-to-day operations of the office
Organizing and maintaining files and records
Planning and scheduling meetings and appointments
Managing projects and conducting research
Preparing and editing correspondence, reports, and presentations
Making travel and guest arrangements
Providing quality customer service
Working in a professional environment

Requirement:
Fluent in Japanese (reading, writing and speaking)
Has an extensive administration and translation background including Business and Technical Translation
Proactive, detail-oriented and can do Presentation
Attention to detail, independent, self-starter and fast learner
Experience in creating documents, presentation materials and letters
Ability of work under pressure, multi-task and prioritize competing responsibilities in order to meet strict deadlines
Ability to communicate effectively and confidently with internal and external stakeholders
Must maintain and respect highly confidential information and material concerning the Organization and Senior Management
Highly organized with extensive experience in Diary and Calendar Management
Advanced proficiency in Microsoft Office Applications such as: Word, Excel, PowerPoint
Skilled in setting up Telephone, Video Conference, Laptop with Projector for Presentations, etc.
Excellent interpersonal skills, positive attitude, well-presented
Highly motivated and enjoys working as part of a growing team
Attendance and punctuality is expected
Willingness to be flexible and adaptable to the ongoing needs of the Business
Willingness to put in the hours required to meet deadlines

 

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: We do not collect any Fees. Only qualified applicants will be entertained. Your CV is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Recruitment Manager

Position: Recruitment Manager

Location: Bonifacio Global City, Taguig

Salary: 50-60K (negoatiable)

Qualification:

  • Must be a bachelor’s degree holder
  • At least 2 years of Managerial experience preferably in a BPO
  • Must have recruitment/sourcing experience

Work Schedule: Flexi/Midshift

Interested? Send your updated CV together with Current and Expected Salary to: callcenterpilipinas@gmail.com

Chinese Customer Service Specialist (Location: Makati City; Chinese Nationals Only)

Industry: Online Gaming/Casino

Location: Makati City

Qualification:

  • Expats (China Nationals Only)
  • Fluent in Mandarin
  • College Graduate
  • At least 2 years of working experience is an advantage
  • Fresh graduates from Philippines Colleges & Universities are welcome
  • Willing to be trained
  • Computer literate.
  • Willing to work in Shifting duties to support 24 x 7 x 365 operations.
  • Reports to Customer Service Manager
  • Willing to work in Makati City
  • Willing to start ASAP

Compensation:

  • The client will process the VISA
  • 3 Months Accommodation for the successful candidates
  • Salary for successful candidates is more or less 80-120K (Approximate) based on skill sets and experience

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: We do not collect any Fees. Only qualified applicants will be entertained. Your CV is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!