Mandarin Service Desk Professional

Mandarin Service Desk Professional

Loction: Makati City
Salary: open to negotiage

Qualification:

• Excellent oral and written communication skills in English and Mandarin
• Solid work experience in the BPO industry handling Technical Support or Customer Service for global/ multinational clients.
• Knowledgeable in technical troubleshooting specifically in Windows, Microsoft, or other related technologies or ERPs.
• Willing to work on client dictated schedules (shifting schedule: day, mid or night)
• Willing to work on the client’s site – MAKATI

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

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Website: http://www.callcenterpilipinas.wordpress.com
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Japanese Service Desk Professional

Japanese Service Desk Professional

Loction: Makati City
Salary: open to negotiage

Qualification:

• Excellent oral and written communication skills in English and NIHONGO
• Solid work experience in the BPO industry handling Technical Support or Customer Service for global/ multinational clients.
• Knowledgeable in technical troubleshooting specifically in Windows, Microsoft, or other related technologies or ERPs.
• Willing to work on client dictated schedules (shifting schedule: day, mid or night)
• Willing to work on the client’s site – MAKATI

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Site Director

Site Director
Location: Taguig

Responsibilities:

• The overall responsibility of the Company Site Director is manage and oversee the site’s operation in the Philippines which includes but not limited to Revenue and Profitability, Capital Expenditure/Budget Management, and Business development/Growth of Manila Operations. Selects, managers, and develops a high performing team of managers, supervisors, and agent staff.
• Consistently demonstrates a commitment to Company values
• Makes business decisions based on client contract terms, ensures adherence to client contracts, and participates in the setting and meeting of project goals
• Sets and measures department goals and metrics in an effort to develop process that exceeds customer expectations
• Prioritizes resource across various projects to gain optimal impact for our customer, our company and our employees
• Demonstrates commitment to employee development.
• Creates a positive work environment that encourages employee participation and values the contribution of all employees.
• Develops tactics to address employee issues to improve morale while improving performance
• Creates an environment that enables mission critical information to pass between functions quickly and completely.
• Acts as a liaison with other departmental functions and coordinates with other departments to ensure goals are aligned, constant communication is available, and the overall Call Center Operations is providing a quality customer experience efficiently and effectively and actively participates in the effective coaching and counselling of staff members
• Utilizes new technologies, processes, and training to constantly improve productivity and achieve a scalable infrastructure that meets the needs of a growing organization. Fosters the sharing of best practices within and between groups
• Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations
• Develop and direct the management of Customer Call Center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through upsell and promotional programs, and improved employee product knowledge and training.
• Implement processes and systems that will generate higher productivity and revenue
• Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates employees to achieve peak productivity and performance Provides advice and assistance to senior management in the planning, implementation, and evaluation of modifications to existing operations, systems and procedures
• Continuously investigate and introduce process improvement measures and present suggestions to the Executives for consideration
• Participate in vendor negotiations to ensure product relevance and cost-efficiency Develops annual operating budgets and provides fiscal direction of the department

Requirements:

• Bachelors and advance degree, specializes in training, and with at least 8 years previous related experience directly related to the duties and responsibilities specified
• Minimum relevant experience
• Indian National with at least 2 years Site Director experience in the Philippines is an advantage
• Must be currently living in the Philippines
• At least 5 years previous related experience directly related to the duties and responsibilities specified
• Computer literate with proficiency in MS Word, MS Excel and MS Powerpoint
• Six sigma black belt is strongly preferred
• Competent in decision-making and problem solving
• Excellent oral and written communication skills
• Knowledge in marketing strategies, processes and available resources
• Program planning and implementation skills
• Top Management
• Department Heads
• Business Clients
• Assistant Center Managers
• Supervisors
• Rank and File
• Decision Making
• Customer Service Orientation
• Verbal / Written communication
• Analytical thinker
• Planning, organizing and directing

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Cantonese Client Service Advisor

Cantonese Client Service Advisor
Location: Bonifacio Global City, Taguig
Headcount: 3
Shift: Daytime Shift

Job Description:
• Will provide logistical support to Project Manager in on-boarding new corporate clients in Hong Kong.
• Will need to interface with clients mainly over the phone, to upsell banking products and services.
• Must be a College Graduate
• Must have at least (1) year experience in either Retail Banking or Treasury
• Must be proficient in English and Cantonese

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Spanish CSR

Spanish Speaking CSR
Location: Quezon City

Requirements:
• At least 2nd year college educational level
• Minimum 12 months BPO industry experience or 6 months health care/medical account/field experience
• Latin American Spanish speaking
• Excellent Written and Oral communication skills in both languages (English and Spanish)
• Willing to work shifting schedules
• Able to multitask
• Proficient with Microsoft Word and Excel
• Typing Speed must exceed 35 words per minute
• Applicants must be willing to work in Quezon City.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 6 Full-Time position(s) available.

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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URGENT! Thai Translators

Thai Translators
Headcount: 2
Starting date: February, 2013
Job Offer: December, 2012
Salary: open

Qualifications:

• The work is a back office translation and analysis
• Willing to work in QC, Mandaluyong and Taguig
• Amenable to work in Shifting Schedule
• Must be fluent in Thai and English
• Can translate from Thai to English and vice versa
• Willing to start on February.
• Visa will be shouldered by the client on the 1st year, renewal for the 2nd year will be depending on the performance of the candidate.

Note: The position needs to be closed this December, 2012. Job offer will be this December and starting date will be February 2013.

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

 

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Bahasa Malaysian and Indonesian Process Associate (for a Social Media Project)

Bahasa Malaysian and Indonesian Process Associate for a Social Media Project

Location: Shaw Blvd., Mandaluyong City
Headcount: 7
Preference: Natives
Type of Employment: Full time
Band Level: 1

Job Description:

• Providing support in many varieties on Airline’s customer service requests on social media platforms via salesforce.com in Malay/Bahasa Language
• Goal is to meet the Service Level Agreements as agreed with the client.
• Manage social media servicing/campaigns and day-to-day activities in a 24/7 environment.
• Manage presence in social networking sites including Facebook, Twitter, and other similar community sites/platforms
• Should be able to effectively resolve all customer queries

Requirements:

• Certified in Malay/Bahasa Language. High level of and proven experience in both Written & Spoken Malay/Bahasa Language – Mandatory
• With Above Average English Written & Spoken skills
• Preferably with Travel Industry knowledge/background
• Good technical understanding and can pick up new tools quickly
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationship
• Customer focus and has drive for results
• Should have eye for detail
• Adaptability to change
• Should Have analytical ability

Salary Budget: 50-60k package (inclusive of language premium and allowances)
Starting Date: October 29,2012
Working Sched: Shifting schedule
Working Location: WCC Shaw Boulevard, Mandaluyong City
Additional info :

• Candidates must have Twitter and Facebook Account.
• Candidates will answer comments and tweets in Social Media Sites
• They are accepting Filipino Citizen but they prefer Native Bahasa Indonesian/Malaysian
• Fresh Graduates are welcome to apply.

Recruitment Process :

1. English Interview
2. Written Assessment (Bahasa Malaysian / Indonesian)
3. Language Assessment (Phone) in India
4. Operation Interview

Note: Hiring process might take a 1 day or two and will make 1-2days to finalize.

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Japanese CSR

Japanese CSR

Location: Quezon City

Headcount: 10

 

Qualification:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• At least 2nd year college educational level
• Minimum 12 months BPO industry experience or 6 months health care/medical account/field experience
• Excellent Written and Oral communication skills in both languages (English and Japanese)
• Willing to work shifting schedules
• Japanese Speaking
• Able to multitask
• Proficient with Microsoft Word and Excel
• Typing Speed must exceed 35 words per minute
• Applicants must be willing to work in Quezon City.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!