Category: Cantonese

Bilingual IVR Quality Testing Analyst

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Bilingual IVR Quality Testing Analyst
Headcount: 8
Location: Taguig City

QUALIFICATIONS:

  • At least 4-6 years of experience in the area of IVR Quality Assurance process and methodologies.
  • must be fluent in Cantonese or Mandarin
  • Has experience with speech recognition and VXML testing
  • Has experience with creation/utilization of automation scripts for monitoring & regression

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Cantonese Service Desk Professionals

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Cantonese Service Desk Professionals
Headcount: 6
Salary Range: Open to negotiate
Location: UPA or Libis, Quezon City

Qualification:

  • Excellent oral and written communication skills in Cantonese
  • Comfortable in dealing with resources from all levels of the organization.
  • Fast learner.
  • Tech savvy. (Windows, Microsoft etc)
  • Willing to work on client dictated schedules.
  • Team player

Role:

  • To use specialized tools, techniques, and procedures to identify and understand various problems and to select appropriate actions to resolve.
  • To perform problem determination utilizing maintenance packages, diagnostics, reference documentation, service aids and other tools. To use Knowledge Based Systems (KBS), other computer-based applications, and other available resources to effect problem determination and resolution.
  • Seeks and exchanges technical and general business information, ideas, and concepts with customers using in-depth listening, questioning, and clarification skills that support complete delivery of information and verification of comprehension.
  • Makes creative recommendations for improving the processes, procedures, and tools used for problem determination and resolution. Develops, refines, and/or updates KBS content as appropriate.

Description:

  • Maintains businesslike communications, conduct, and appearance, and otherwise demonstrates courteous, positive, and professional behaviours at all times.
  • Provides technical guidance and assistance to other team members on more complex issues.
  • Second tier resource for daily procedures, ensures all network, systems and database resources are available and functioning.
  • To ensure all calls to the Service Desk are dealt with effectively and efficiently
  • To ensure that all incoming IT support calls are recorded accurately.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: www.twitter.com/callcenterph
Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

—
This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Mandarin Customer Support Associate (CSR)

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Mandarin Customer Support Associate (CSR)
Location: Makati City

Responsibilities:

  • Offer customer support to clients in Mandarin
  • Provide first-line assistance to customers by email and chat (QQ, Skype, MSN)
  • Manage the reporting of feedback and issues as they arise.
  • Interact with other departments to resolve any problems directly.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Good interpersonal skills with an excellent command of English.
  • Flexible and well organized, with good typing skills.
  • Familiar with the Internet and popular office applications.
  • Able to work on own initiative without direct supervision.
  • Willing to work in a fast paced environment and willing to be trained
  • Schedule flexibility and ability to work shifts as required
  • Applicants must be willing to work in Makati City.
  • Preferably with an online gaming background
  • Required language(s): English and Mandarin (written and spoken)

Send updated cv to: callcenterpilipinas@gmail.com

Mandarin Multi-Lingual Research Analyst

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Mandarin Multi-Lingual Research Analyst

Location: Manila, PH

Responsibilities:

· Research on finanance, investments, subscriptions and other  relavant  information using interenet seach engine

· Acts as a liason between the client and the account

· Participate in weekly conference calls with Client’s market analyst team

Requirements:

· Candidate must possess at least a Bachelor’s/College Degree , any field.

· Strong English Communication

· Fluent in Mandarin  Language (can read, write and speak)

· Communication and negotiation ability

· At least 1 year(s) of working experience in the related field is required for this position.

· Preferably 1-4 Yrs Experienced Employees.

Additional Skills Needed (plus but not required)

· Analytical and Consulting Skills

· Can write business letters and communication

· Ability to liaise with internal clients

· Attention to detail and quantitative abilities

· Proactively search for relevant information via web

· Ability to manage data gathered

· At least 1 year of working experience in the related field

· Team Player

·  Exposure to publications & subscriptions as well as Investment Banking environment is desirable but not a requirement.

Work Schedule:
The candidate will mostly work on a day shift but should still be open to work on graveyard and shifting schedules

 

send updated CV to: callcenterpilipinas@gmail.com

URGENT! Cantonese Bilingual Analyst (Location: Quezon City & Taguig; Slots: 15)

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We are in need of Cantonese Bilingual Analyst:
– fluent in Cantonese

– graduate of any four year course

– must be willing to work in shifting schedule

– must be willing to work in Quezon City or Taguig city

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

Cantonese Bilingual Analyst (Salary: 60-90K; Location: Quezon City, Taguig, Ortigas, Makati) URGENT!!!

madshockLeave a comment

We are in need of Cantonese Bilingual Analyst:
– fluent in Cantonese
– graduate of any four year course
– Salary: 60-90K
– must be willing to work in Quezon City, Taguig, Ortigas or Makati

Send your resume to: callcenterpilipinas@gmail.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.