Mandarin Technical Support Representatives

Mandarin Technical Support Representatives
Location: MOA, Pasay City

Headcount: 4

Starting date: Mid-February
Requirements:
• Native Speakers
• Will provide an update if client will accept non-native
• Should have worked on 24/7, voice support process

Job description :
• Provide Technical Support 24/7, 365 days a year to enterprise customers
• Support is provided in a variety of ways including phone, online services, onsite, and electronic mail.
• Shifting Schedule 24/7

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Thai CSR

Thai CSR

Location: Taguig City, Philippines
Salary: Open to negotiate
Starting date: ASAP

Qualification:
• Provide customer support in Thai language.
• Must be fluent in Thai and English
• Customer service oriented
• Willing to work on client dictated schedules (shifting schedule: day, mid or night)
• Willing to be trained
• Willing to start ASAP

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Mandarin Service Desk Professional

Mandarin Service Desk Professional

Loction: Makati City
Salary: open to negotiage

Qualification:

• Excellent oral and written communication skills in English and Mandarin
• Solid work experience in the BPO industry handling Technical Support or Customer Service for global/ multinational clients.
• Knowledgeable in technical troubleshooting specifically in Windows, Microsoft, or other related technologies or ERPs.
• Willing to work on client dictated schedules (shifting schedule: day, mid or night)
• Willing to work on the client’s site – MAKATI

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Cantonese Service Desk Professionals

Cantonese Service Desk Professionals
Headcount: 6
Salary Range: Open to negotiate
Location: UPA or Libis, Quezon City

Qualification:

• Excellent oral and written communication skills in Cantonese
• Comfortable in dealing with resources from all levels of the organization.
• Fast learner.
• Tech savvy. (Windows, Microsoft etc)
• Willing to work on client dictated schedules.
• Team player

Role:

• To use specialized tools, techniques, and procedures to identify and understand various problems and to select appropriate actions to resolve.
• To perform problem determination utilizing maintenance packages, diagnostics, reference documentation, service aids and other tools. To use Knowledge Based Systems (KBS), other computer-based applications, and other available resources to effect problem determination and resolution.
• Seeks and exchanges technical and general business information, ideas, and concepts with customers using in-depth listening, questioning, and clarification skills that support complete delivery of information and verification of comprehension.
• Makes creative recommendations for improving the processes, procedures, and tools used for problem determination and resolution. Develops, refines, and/or updates KBS content as appropriate.

Description:

• Maintains businesslike communications, conduct, and appearance, and otherwise demonstrates courteous, positive, and professional behaviours at all times.
• Provides technical guidance and assistance to other team members on more complex issues.
• Second tier resource for daily procedures, ensures all network, systems and database resources are available and functioning.
• To ensure all calls to the Service Desk are dealt with effectively and efficiently
• To ensure that all incoming IT support calls are recorded accurately.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Thai Service Desk Analyst (Location: Ortigas Center, Pasig City)

Thai Service Desk Analyst (L1)
Location: Ortigas Center, Pasig City
Salary: open to negotiate

Roles & Responsibilities
1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.

Qualification:
1. College Graduate
2. willing to work in Ortigas Center, Pasig City Philippines
3. willing to be assigned in a 24/7 working environment
4. willing to start ASAP
5. at least 1+ years experience in 24×7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
6. Good communication skills and customer management experience
7. Work experience with clients outside India or in onsite roles.
8. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
9. Good Analytical & Coordination skills are essential.
10. Basic Customer service skills
11. Basic understanding of Computers and Troubleshooting skills required.
12. Customer service orientation and ability to work in a team
13. Good interpersonal and communication skills
14. Customer service orientation and ability to work in a team
15. Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
16. Strong keyboard skills
17. Ability to perform in adverse situations

Technical Skill
1. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
2. Troubleshooting skills on VPN connectivity, dial up , wireless routers
3. Knowledge on active directory, domain controllers etc
4. Exposure to password reset tools
5. Troubleshooting experience using remote control tools
6. Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

Management Skills
1. Skills in written and verbal communication.
2. Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution

Mandatory Skills
1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24×7 environment
6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
7. Troubleshooting skills on VPN connectivity, dial up , wireless routers
8. Knowledge on active directory, domain controllers etc
9. Exposure to password reset tools
10. Troubleshooting experience using remote control tools
11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: http://www.CallCenterPilipinas.wordpress.com

Facebook: http://www.facebook.com/CallCenterPilipinas

Twitter: http://www.twitter.com/CallCenterPH

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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IT/Technical Helpdesk

Headcount: 60 FTEs

Salary Budget: 18-25K Basic (depending on years of experience)

Location: McKinley Hill, Taguig City or Ortigas Center, Pasig City

Job description:

1. 1-4 years experience in TSR or IT in a BPO setting with good English communication and basic customer service skills

2. Receiving end user calls

3. Provide first level resolutions

4. Ticket creation/Categorization / Prioritization

5. Ticket escalation to respective Support Group

6. Incident resolution and recovery

7. Ticket Closure.

Possible Starting Date: Joining date every Monday of July (2, 9, 16, 23, 30) until requirement is filled

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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IT Support Team Lead

Job Description

Job Purpose and Background/context:

Key Responsibilities:

· Unattended installation of Workstations using Microsoft / Third party applications

· Software, MS Security Patch & Anti Virus Management on Desktop side

· Backup / Restore Management using Windows backup / Third party software such as Veritas Backup etc.

· Undertake daily / ad-hoc activities as per laid down procedures and policies

· Responsible for Hardware / Software inventory management as per procedures

· Responsible for meeting Corporate / BU SLA

· Responsible for closure of Problem Tickets / Service Requests within SLA in a particular shift

· In all Severity 1 / 2 (related to production) issues, interfaces with different groups (e.g. SPOCs, Help Desk, Network, Server, Voice Teams etc.) to get the resolution for a particular problem

· Performs other duties as assigned.

· Assist in maintaining Corporate LAN / WAN infrastructures.

· Coordinate Infrastructure implementation activities with Business Units and clients to ensure limited impact to production through appropriate change control procedures

o Responsibilities include responding to technical issues of the internal customers in the area of PCs and Server Hardware, LAN, WAN, Operating systems, VOIP telephony, configuration issues, deployment of large no of PCs in a call center

o Would be closely interacting with internal process / audit team in order to achieve the desired objectives and implement process improvements

Person Specification

Knowledge/Experience:

o Candidate having MCP/ MCSA / MCSE, CCNA certification will be preferred

o Candidate should have L1 understanding of Network Infrastructure

o Knowledge of Microsoft Windows 2000, XP. 2003 is mandatory

o Knowledge of application installation and configuration is mandatory

o Candidate should have knowledge of Email systems such as Lotus Notes or Microsoft exchange

Competencies/Skills:

o The candidate must possess good communication skills (Spoken and written)

o Good customer handling skills

o Candidate must be flexible to work in different shifts (Through Rotation)

o Ability to work independently with little or no supervision

o Ability to manage multiple tasks

o Strong desire & flexible attitude toward working & interfacing with a multitude of resources, internal and external, to implement solutions

o Detail and customer service oriented

o Involved into complex environment handling

o Must have Passion for timely delivery of services with high standard of quality

o Good understanding of Call center operational issues

o He should have process orientation

o He should be detail oriented and a strong team player

o Should have an experience of 7 X 24 Support with an understanding of support processes in a call center

Qualifications: Candidate must be B.E. / B. Tech / 3 Years Diploma / Graduate with 5-7 years of experience.

Desirable: Experience in Call center environment will be preferred

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Level 2 Technical Support Responsibilities

Level 2 Technical Support

Responsibilities

:

1. Provides troubleshooting support forwarded from Level 1 Technical Support Staff on all ProjectDox related issues including Post Implementation support. This will include but not limited to: Networks, Servers, Operating Systems, Data Base (MS SQL), Web Servers, Web Services, Firewalls, Client machine configuration, as well as “As Built” Client Business Processes. May be required to rebuild and reconfigure ProjectDox.

2. Must be able to work in a 24×7 support environment.

3. Must have the technical skills and or certifications to be system and/or network administrators.

4. May require an Associate’s degree and 3 -5 years experience as a system or network administrator.

Qualifications:

1. Bachelor ’s degree in Business, Information Systems, Computer Science, Technology Architecture or similar background

2. Minimum of 1 years of pre- and/or post-technical support experience in a related area of technology

Technical Qualifications:

1. Requires working knowledge of web applications, networks, firewalls and MS SQL DataBase.

2. Must possess excellent oral and written English (i.e, American & British) communications skills.

3. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

4. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

5. Must possess excellent oral and written English communications skills.

6. Escalates product related issues to level 3 (Engineering) or to custom Clients’ Business Processes requirements to Level 4 (Home office Consulting) for resolution.

7. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a Project Leader or Manager.

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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