IT Support Team Lead

IT Support Team Lead

Job Description

Job Purpose and Background/context:

Key Responsibilities:

· Unattended installation of Workstations using Microsoft / Third party applications

· Software, MS Security Patch & Anti Virus Management on Desktop side

· Backup / Restore Management using Windows backup / Third party software such as Veritas Backup etc.

· Undertake daily / ad-hoc activities as per laid down procedures and policies

· Responsible for Hardware / Software inventory management as per procedures

· Responsible for meeting Corporate / BU SLA

· Responsible for closure of Problem Tickets / Service Requests within SLA in a particular shift

· In all Severity 1 / 2 (related to production) issues, interfaces with different groups (e.g. SPOCs, Help Desk, Network, Server, Voice Teams etc.) to get the resolution for a particular problem

· Performs other duties as assigned.

· Assist in maintaining Corporate LAN / WAN infrastructures.

· Coordinate Infrastructure implementation activities with Business Units and clients to ensure limited impact to production through appropriate change control procedures

o Responsibilities include responding to technical issues of the internal customers in the area of PCs and Server Hardware, LAN, WAN, Operating systems, VOIP telephony, configuration issues, deployment of large no of PCs in a call center

o Would be closely interacting with internal process / audit team in order to achieve the desired objectives and implement process improvements

Person Specification

Knowledge/Experience:

o Candidate having MCP/ MCSA / MCSE, CCNA certification will be preferred

o Candidate should have L1 understanding of Network Infrastructure

o Knowledge of Microsoft Windows 2000, XP. 2003 is mandatory

o Knowledge of application installation and configuration is mandatory

o Candidate should have knowledge of Email systems such as Lotus Notes or Microsoft exchange

Competencies/Skills:

o The candidate must possess good communication skills (Spoken and written)

o Good customer handling skills

o Candidate must be flexible to work in different shifts (Through Rotation)

o Ability to work independently with little or no supervision

o Ability to manage multiple tasks

o Strong desire & flexible attitude toward working & interfacing with a multitude of resources, internal and external, to implement solutions

o Detail and customer service oriented

o Involved into complex environment handling

o Must have Passion for timely delivery of services with high standard of quality

o Good understanding of Call center operational issues

o He should have process orientation

o He should be detail oriented and a strong team player

o Should have an experience of 7 X 24 Support with an understanding of support processes in a call center

Qualifications: Candidate must be B.E. / B. Tech / 3 Years Diploma / Graduate with 5-7 years of experience.

Desirable: Experience in Call center environment will be preferred

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

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Mandarin TSR (Location: Ortigas Ave., Pasig City)

Mandarin TSR

(Technical Support Representative)

Position: Mandarin TSR

Location: Ortigas Center, Pasig City
Shift: 6AM – 10PM (two shifts)
Starting Date: ASAP

Qualifications:

– Fluent in Mandarin and English
– fresh grads of IT courses will be considered
– work experience is a plus but not a strict requirement
– computer literate
– willing to start ASAP

The TSRs will support the customers of well-known International Computer Brand.

Send updated CV to: callcenterpilipinas@gmail.com

 

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

SEO Marketing Professional (Indian)

SEO Marketing Professional (Indian)

  • knowledge in SEO and Google Adwords
  • degree holder and/or college graduate
  • background in SEM a plus
  • knowledge in Online Marketing
  • fluent in Hindi (Indian) and English
  • willing to work in Makati

 

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.


Six Sigma/OPEX (Operational Excellence) – Level C | Location: Manila; Salary: 34-54K+

Job Title: Six Sigma/OPEX (Operational Excellence) – Level C

Job Description: 

  • Responsible for assessing and guiding Operational Excellence for Deals in the stabilization mode.
  • Lead Process Improvement initiatives or be a member of a cross functional Global initiative
  • Facilitate Workshops
  • Identify projects / opportunities and solve them and impact measurable business objectives
  • Mentor Green Belt projects and own Black Belt projects for delivering on business goals
  • Lead Six Sigma and Lean initiatives to meet and exceed stakeholders Expectations
  • Re Engineer / Design solutions for existing processes with a focus on elimination of redundant work, enabling automation, standardization and sharing best practices
  • Optimizing existing business and implementing tangible business improvement benefits and realization
  • Change management using standard methodologies – Operations Maturity development
  • Documenting key achievements, problem solving and performance maximizing approaches
  • Explore synergies between Consulting / Technology and Operations teams
  • Monitor systems and provide ongoing feedback for continuous improvements to the leaders

Qualification:

  • at least 5 years experience in BPO/Financial Services/Operations/Project Management
  • at leats 2 years supervisory experience
  • Must be certified Six Sigma Black Belt from a reputed certifying body / organization (e.g. ASQ / ISI / QAI / Motorola / GE / Or any industry leading organization in the BPO domain) with excellent command in Lean/Six Sigma methodologies
  • Must have exposure to the Financial Services (Source to Pay and Order to Cash) domains
  • Should have worked on at least on 2-3 Black Belt/Green Belt projects
  • Must have hands-on experience in project management tools and analytics tools
  • Must have excellent analytical, presentation & communication skills
  • Experience of working in a global and virtual team/consulting assignment would be a definite advantage
  • Solid Business Acumen with a large bias for action – Getting things done.
  • Solid experience in running Operations and  project management in a customer delivery environment
  • Ability to work with different types of personalities and drive towards common solutions
  • Skilled at conducting / facilitating work sessions with team leaders and working teams in delivering their projects

Location: Manila

Salary: 54K+

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com

For more Call Center/BPO jobs, please visit:www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter:www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.