Level 2 Technical Support Responsibilities

Level 2 Technical Support

Responsibilities

:

1. Provides troubleshooting support forwarded from Level 1 Technical Support Staff on all ProjectDox related issues including Post Implementation support. This will include but not limited to: Networks, Servers, Operating Systems, Data Base (MS SQL), Web Servers, Web Services, Firewalls, Client machine configuration, as well as “As Built” Client Business Processes. May be required to rebuild and reconfigure ProjectDox.

2. Must be able to work in a 24×7 support environment.

3. Must have the technical skills and or certifications to be system and/or network administrators.

4. May require an Associate’s degree and 3 -5 years experience as a system or network administrator.

Qualifications:

1. Bachelor ’s degree in Business, Information Systems, Computer Science, Technology Architecture or similar background

2. Minimum of 1 years of pre- and/or post-technical support experience in a related area of technology

Technical Qualifications:

1. Requires working knowledge of web applications, networks, firewalls and MS SQL DataBase.

2. Must possess excellent oral and written English (i.e, American & British) communications skills.

3. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

4. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

5. Must possess excellent oral and written English communications skills.

6. Escalates product related issues to level 3 (Engineering) or to custom Clients’ Business Processes requirements to Level 4 (Home office Consulting) for resolution.

7. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a Project Leader or Manager.

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Level 1 Technical Support

Responsibilities:

1. Responds to telephone calls, email and personnel requests for technical support. Relies on instructions and pre-established guidelines to perform the functions of the job (FAQ and other Documentation).

2. Tracks and monitors the problem to insure a timely resolution. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Escalates to Level 2 for in depth troubleshooting when required.

3. Must be able to work in a 24×7 support environment.

Qualifications:

1. Bachelor ’s degree in Business, Information Systems, Architecture or similar degree and experience

2. 0-1 year of pre- and/or post-technical support experience in a related area of technology

3. May require an associate’s degree in a related area and 0-3 years of experience in the field or in a related area.

Technical Qualifications:

1. Requires working knowledge of web applications, networks, firewalls and MS SQL DataBase.

2. Must possess excellent oral (i.e., American or British accent) and written English communications skills.

3. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

4. Works under Technical Support supervisor.

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

—

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!