Workforce Scheduler

Workforce Scheduler
Location: Silver City, Frontera Verde, Pasig
Salary: Negotiable
Starting date: ASAP

Responsibilities:
The Resource Scheduler is mainly responsible for creating the most efficient agent schedules using approved assumptions. The focus is to maximize manpower utilization while achieving client metrics.
• Develops employee schedules to match planning and forecasting outputs, as well as planning input from operations Management
• Utilizes effective methods for managing scheduling practices such as the schedule bid process.
• Schedules for planned absences; schedule changes, such as vacation and breaks
• Retains special training and special events schedule
• Uses accuracy of forecast and schedule accuracy measurements for continuous improvement
• Works closely with client services to adjust staffing expectations based on validated data.
• Conducts root cause analysis as required, and provides business solutions to Manager/Client.
• Works closely with Operations Team to ensure respective lines of business are in line with requirements.
• Mitigates business deliverable risk by closely maintaining all short and long term staffing requirements.
• Ensure continued profitability via efficient resource allocation
• Measures, monitors results and makes adjustments based on requirements and business deliverables.
• Recommends and modifies staffing models to best suit contractual requirements.
• Remains highly familiar with all contractual deliverables and parameters.

Requirements:
• Candidate must possess at least a Bachelor’s/College Degree , any field or equivalent work experience
• At least 1 year experience specializing in Scheduling in an international call center environment
• Strong background in IEX and other workforce tools is required.
• Handled large scale accounts (on-shore or off-shore) with multiple LOBs is desired.
• Advance knowledge in MS Excel is desired
• Excellent reporting skills; knowledge in pivot reporting
• Experienced in manual scheduling
• Applicants must be willing to work in Silver City, Frontera Verde, Pasig.
• Ability to start ASAP is an advantage
• Open to rotating and graveyard shifts

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


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Mandarin Technical Support Representatives

Mandarin Technical Support Representatives
Location: MOA, Pasay City

Headcount: 4

Starting date: Mid-February
Requirements:
• Native Speakers
• Will provide an update if client will accept non-native
• Should have worked on 24/7, voice support process

Job description :
• Provide Technical Support 24/7, 365 days a year to enterprise customers
• Support is provided in a variety of ways including phone, online services, onsite, and electronic mail.
• Shifting Schedule 24/7

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


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Thai CSR

Thai CSR

Location: Taguig City, Philippines
Salary: Open to negotiate
Starting date: ASAP

Qualification:
• Provide customer support in Thai language.
• Must be fluent in Thai and English
• Customer service oriented
• Willing to work on client dictated schedules (shifting schedule: day, mid or night)
• Willing to be trained
• Willing to start ASAP

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Mandarin Service Desk Professional

Mandarin Service Desk Professional

Loction: Makati City
Salary: open to negotiage

Qualification:

  • Excellent oral and written communication skills in English and Mandarin
  • Solid work experience in the BPO industry handling Technical Support or Customer Service for global/ multinational clients.
  • Knowledgeable in technical troubleshooting specifically in Windows, Microsoft, or other related technologies or ERPs.
  • Willing to work on client dictated schedules (shifting schedule: day, mid or night)
  • Willing to work on the client’s site – MAKATI

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Japanese Service Desk Professional

Japanese Service Desk Professional

Loction: Makati City
Salary: open to negotiage

Qualification:

  • Excellent oral and written communication skills in English and NIHONGO
  • Solid work experience in the BPO industry handling Technical Support or Customer Service for global/ multinational clients.
  • Knowledgeable in technical troubleshooting specifically in Windows, Microsoft, or other related technologies or ERPs.
  • Willing to work on client dictated schedules (shifting schedule: day, mid or night)
  • Willing to work on the client’s site – MAKATI

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Spanish CSR

Spanish Speaking CSR
Location: Quezon City

Requirements:
• At least 2nd year college educational level
• Minimum 12 months BPO industry experience or 6 months health care/medical account/field experience
• Latin American Spanish speaking
• Excellent Written and Oral communication skills in both languages (English and Spanish)
• Willing to work shifting schedules
• Able to multitask
• Proficient with Microsoft Word and Excel
• Typing Speed must exceed 35 words per minute
• Applicants must be willing to work in Quezon City.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 6 Full-Time position(s) available.

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Japanese CSR

Japanese CSR

Location: Quezon City

Headcount: 10

 

Qualification:

  • Candidate must possess at least a Bachelor’s/College Degree , any field.
  • At least 2nd year college educational level
  • Minimum 12 months BPO industry experience or 6 months health care/medical account/field experience
  • Excellent Written and Oral communication skills in both languages (English and Japanese)
  • Willing to work shifting schedules
  • Japanese Speaking
  • Able to multitask
  • Proficient with Microsoft Word and Excel
  • Typing Speed must exceed 35 words per minute
  • Applicants must be willing to work in Quezon City.
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!