Mandarin Service Desk Professional

Mandarin Service Desk Professional

Loction: Makati City
Salary: open to negotiage

Qualification:

  • Excellent oral and written communication skills in English and Mandarin
  • Solid work experience in the BPO industry handling Technical Support or Customer Service for global/ multinational clients.
  • Knowledgeable in technical troubleshooting specifically in Windows, Microsoft, or other related technologies or ERPs.
  • Willing to work on client dictated schedules (shifting schedule: day, mid or night)
  • Willing to work on the client’s site – MAKATI

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


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Six Sigma/OPEX (Operational Excellence) – Level C | Location: Manila; Salary: 34-54K+

Job Title: Six Sigma/OPEX (Operational Excellence) – Level C

Job Description: 

  • Responsible for assessing and guiding Operational Excellence for Deals in the stabilization mode.
  • Lead Process Improvement initiatives or be a member of a cross functional Global initiative
  • Facilitate Workshops
  • Identify projects / opportunities and solve them and impact measurable business objectives
  • Mentor Green Belt projects and own Black Belt projects for delivering on business goals
  • Lead Six Sigma and Lean initiatives to meet and exceed stakeholders Expectations
  • Re Engineer / Design solutions for existing processes with a focus on elimination of redundant work, enabling automation, standardization and sharing best practices
  • Optimizing existing business and implementing tangible business improvement benefits and realization
  • Change management using standard methodologies – Operations Maturity development
  • Documenting key achievements, problem solving and performance maximizing approaches
  • Explore synergies between Consulting / Technology and Operations teams
  • Monitor systems and provide ongoing feedback for continuous improvements to the leaders

Qualification:

  • at least 5 years experience in BPO/Financial Services/Operations/Project Management
  • at leats 2 years supervisory experience
  • Must be certified Six Sigma Black Belt from a reputed certifying body / organization (e.g. ASQ / ISI / QAI / Motorola / GE / Or any industry leading organization in the BPO domain) with excellent command in Lean/Six Sigma methodologies
  • Must have exposure to the Financial Services (Source to Pay and Order to Cash) domains
  • Should have worked on at least on 2-3 Black Belt/Green Belt projects
  • Must have hands-on experience in project management tools and analytics tools
  • Must have excellent analytical, presentation & communication skills
  • Experience of working in a global and virtual team/consulting assignment would be a definite advantage
  • Solid Business Acumen with a large bias for action – Getting things done.
  • Solid experience in running Operations and  project management in a customer delivery environment
  • Ability to work with different types of personalities and drive towards common solutions
  • Skilled at conducting / facilitating work sessions with team leaders and working teams in delivering their projects

Location: Manila

Salary: 54K+

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.