Training officer

Training Officer

 

 

 

 

 

Training Officer

Location: Ortigas Center, Pasig City

Responsibilities

  • Provide Soft Skills and necessary trainings at account level.
  • Co-ordinate with Leadership team to identifying training needs, if any, based on company’s processes, projects and other factors.
  • Delivering trainings as per the schedules.
  • Design and Develop Training Module.
  • Analyzing, Planning and conducting training refreshers based on Training need analysis.
  • Time management factor is critical parameter to be considered
  • Assisting in creating calendars / Updating the documents as and when required.
  • Evaluate training effectiveness.
  • Maintain all training records
  • Be actively involved in the process of becoming culturally competent and develop the knowledge and skills to include relevant cultural concepts in their training workshops
  • Co-ordinate with Process Leaders to identify training need for their teams.
  • Collect data for monthly reports – number of sessions held, training hours

Qualifications

  • Minimum BA/BS or 4-year degree or equivalent experience (required)
  • Specialization or certificate (preferred)
  • Minimum 2-3 years of experience in BPO with 1 year as communication and/or process trainer.
  • US/UK Financial/Payroll Background (preferred)
  • Advanced level experience with MS Office (Word, Excel).
  • Leadership and team building skills. Proven ability to manage and motivate junior to senior level employees.
  • Strong written and oral communication skills.

Competencies

  • Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.
  • Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to transfer knowledge to team members.
  • High level of focus and attention to detail and accuracy in a repetitive environment
  • Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization
  • Excellent one-on-one and group presentation and facilitation skills
  • Excellent People Management skills
  • Proven ability to design training courses, lesson plans and training materials.
  • Demonstrate expertise in identifying the cause(s) of performance gaps and defining and implementing training initiatives to help build scalability and capability in the system

How to Apply?

Send updated CV to: itpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

Portuguese CSR (Location: Taguig City)

Portuguese  CSR

Location : Taguig

Salary : 95K


Qualification:

– fluent in both Portuguese and English

– Willing to work in shifting schedule

– willing to work in Taguig City

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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HR Recruitment Manager (Location: Makati City)

HR Recruitment Manager

Location: Makati City

Starting date: ASAP

Salary: negotiable

Responsibilities

  • Administrative duties and recordkeeping.
  • Develop and execute recruiting plans.
  • Lead the creation of a recruiting and interviewing plan for each open position.
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
  • Develop a pool of qualified candidates in advance of need.
  • Research and recommend new sources for active and passive candidate recruiting.
  • Utilize the Internet for recruitment.
    – Post positions to appropriate Internet sources.
    – Improve the company website recruiting page to assist in recruiting.
    – Research new ways of using the Internet for recruitment.
    – Use social and professional networking sites to identify and source candidates.

Requirements

  • Filipino
  • 25-35 years old
  • With experience as an HR Recruitment Manager
  • Master degree in business, HR or related field
  • Extensive working experience in head hunting or recruiting required
  • Good leadership and organizational skills
  • High motivation and outstanding reliability
  • Good command in English and Filipino, both writing and speaking
  • Willing to start immediately

Benefits:

  • Significant career growth opportunities in a fast-growing business
  • Ability to take on significant responsibility and leadership
  • Gain work experience in a highly reputed international company
  • Fun & casual working atmosphere
  • Performance-based culture, international mindset

 

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

 

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!