Training officer

 

 

 

 

 

Location: Ortigas Center, Pasig City

Responsibilities

• Provide Soft Skills and necessary trainings at account level.
• Co-ordinate with Leadership team to identifying training needs, if any, based on company’s processes, projects and other factors.
• Delivering trainings as per the schedules.
• Design and Develop Training Module.
• Analyzing, Planning and conducting training refreshers based on Training need analysis.
• Time management factor is critical parameter to be considered
• Assisting in creating calendars / Updating the documents as and when required.
• Evaluate training effectiveness.
• Maintain all training records
• Be actively involved in the process of becoming culturally competent and develop the knowledge and skills to include relevant cultural concepts in their training workshops
• Co-ordinate with Process Leaders to identify training need for their teams.
• Collect data for monthly reports – number of sessions held, training hours

Qualifications

• Minimum BA/BS or 4-year degree or equivalent experience (required)
• Specialization or certificate (preferred)
• Minimum 2-3 years of experience in BPO with 1 year as communication and/or process trainer.
• US/UK Financial/Payroll Background (preferred)
• Advanced level experience with MS Office (Word, Excel).
• Leadership and team building skills. Proven ability to manage and motivate junior to senior level employees.
• Strong written and oral communication skills.

Competencies

• Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.
• Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to transfer knowledge to team members.
• High level of focus and attention to detail and accuracy in a repetitive environment
• Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization
• Excellent one-on-one and group presentation and facilitation skills
• Excellent People Management skills
• Proven ability to design training courses, lesson plans and training materials.
• Demonstrate expertise in identifying the cause(s) of performance gaps and defining and implementing training initiatives to help build scalability and capability in the system

How to Apply?

Send updated CV to: itpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

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Spanish Customer Service Associate

Spanish Customer Services Associate

Location: Ortigas Center, Pasig City, PH

Headcount: 50

Qualification:

• University grad or bearing similar professional qualification in the same or related field.
• Relevant experience in the BPO industry is desired.

Skills Required:

• Ability to perform processes as per pre-defined design
• Ability to work with both internal and external stakeholders across different cultures.
• Strong Service Mindset
• Sense of urgency
• Detail oriented
• Team player, empathy and superior interpersonal skills
• Knowledge of Global CS systems
• With experience in handling Customer Service export or import transactions/processes and dealing with direct customers/forwarders/brokers will be preferred.
• Open to travel as and when it is needed
• Results orientation
• Strong customer knowledge
• Proficiency of verbal and written communication skills in Spanish and English Languages
• Open to Flexible Work-Shift Arrangements (whether for Morning, Afternoon or Night Shifts)
• Open to Filipino, Expat and Foreigners
• Willing to work in Ortigas Center, Pasig City

Key Responsibilities :

• Provide our customers with a sense of ease of doing business hands-on execution and implementation action and implementation of various in-house systems, applications and projects.
• Build and manage (internal/external) close and value-adding country partner and customer relationships.
• Complete either export or import process, complying with SLAs and global process design.
• Provide phone (when necessary), e-mail & e-commerce support and attendance.
• Focus on customers’ problem resolution scenarios and on setting expectations.
• Communicate proactively with country partners and customers, and any other relevant stakeholders involved  businesses.
• Deliver execution of processes and transactional tasks and being accountable for end results.
• Provide end-to-end management of our customers’ shipments – take ownership.
• Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.
• Deliver customer experience as outlined by the company
• Good communication skills required
• Ability to work under pressure

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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Facebook: http://www.facebook.com/callcenterpilipinas

Twitter: www.twitter.com/callcenterph

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Thai Research Analyst

Location : Ortigas

General Description:

· Gathers primary market research using the phone, internet, and various publications using strong verbal communication skills.

· Research responsibilities focus on gathering new company data in the form of project and company information, while also validating existing company data

· Inputs information into a database using the computer

· Composes news articles or other written documentation based off completed research using strong written communication skills

· Complete data quality control activities

· Increase knowledge of industrial equipment and industrial processes

· Works both independently and in a group setting

Environment:

· Office-based

· May travel occasionally

Requirements:

· One or more years of out-bound calling experience is preferred (examples include conducting surveys, completing research, telemarketing, collections or similar)

· Must be proficient with technology and computer systems, including knowledge of word processing programs and the ability to quickly learn new programs

· Must demonstrate excellent attention to detail and accuracy

Education Requirements

· High school diploma or equivalent

· 4 year Bachelor’s degree or equitable experience required (preferred)

Any certifications in a second language are preferred, but not required

send updated CV to: callcenterpilipinas@gmail.com

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Bahasa Malaysian TSR (Location: Ortigas Center, Pasig City)

Bahasa Malaysian TSR

(Technical Support Representative)

Position: Bahasa Malaysian TSR

Location: Ortigas Center, Pasig City
Shift: 6AM – 10PM (two shifts)
Starting Date: ASAP

Qualifications:

– Fluent in Bahasa Malaysia and English
– fresh grads of IT courses will be considered
– work experience is a plus but not a strict requirement
– computer literate
– willing to start ASAP

The TSRs will support the customers of well-known International Computer Brand.

Send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Mandarin TSR (Location: Ortigas Ave., Pasig City)

Mandarin TSR

(Technical Support Representative)

Position: Mandarin TSR

Location: Ortigas Center, Pasig City
Shift: 6AM – 10PM (two shifts)
Starting Date: ASAP

Qualifications:

– Fluent in Mandarin and English
– fresh grads of IT courses will be considered
– work experience is a plus but not a strict requirement
– computer literate
– willing to start ASAP

The TSRs will support the customers of well-known International Computer Brand.

Send updated CV to: callcenterpilipinas@gmail.com

 

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!