Thai Research Analyst

Thai Research Analyst

Location : Ortigas

General Description:

· Gathers primary market research using the phone, internet, and various publications using strong verbal communication skills.

· Research responsibilities focus on gathering new company data in the form of project and company information, while also validating existing company data

· Inputs information into a database using the computer

· Composes news articles or other written documentation based off completed research using strong written communication skills

· Complete data quality control activities

· Increase knowledge of industrial equipment and industrial processes

· Works both independently and in a group setting

Environment:

· Office-based

· May travel occasionally

Requirements:

· One or more years of out-bound calling experience is preferred (examples include conducting surveys, completing research, telemarketing, collections or similar)

· Must be proficient with technology and computer systems, including knowledge of word processing programs and the ability to quickly learn new programs

· Must demonstrate excellent attention to detail and accuracy

Education Requirements

· High school diploma or equivalent

· 4 year Bachelor’s degree or equitable experience required (preferred)

Any certifications in a second language are preferred, but not required

send updated CV to: callcenterpilipinas@gmail.com

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Portuguese Help Desk

Portuguese Help Desk

Location: McKinley Hills, Taguig City

Starting Date: ASAP

Seats to be filled: 4

Salary: 70K

Requirements:

– fluent in both Portuguese and English

– willing to work in shifting schedule

– willng to work in Taguig City

– willing to start ASAP

 

Send updated CV to: callcenterpilipinas@gmail.com

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Bahasa Malaysian TSR (Location: Ortigas Center, Pasig City)

Bahasa Malaysian TSR

(Technical Support Representative)

Position: Bahasa Malaysian TSR

Location: Ortigas Center, Pasig City
Shift: 6AM – 10PM (two shifts)
Starting Date: ASAP

Qualifications:

– Fluent in Bahasa Malaysia and English
– fresh grads of IT courses will be considered
– work experience is a plus but not a strict requirement
– computer literate
– willing to start ASAP

The TSRs will support the customers of well-known International Computer Brand.

Send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Mandarin TSR (Location: Ortigas Ave., Pasig City)

Mandarin TSR

(Technical Support Representative)

Position: Mandarin TSR

Location: Ortigas Center, Pasig City
Shift: 6AM – 10PM (two shifts)
Starting Date: ASAP

Qualifications:

– Fluent in Mandarin and English
– fresh grads of IT courses will be considered
– work experience is a plus but not a strict requirement
– computer literate
– willing to start ASAP

The TSRs will support the customers of well-known International Computer Brand.

Send updated CV to: callcenterpilipinas@gmail.com

 

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Training Officer

Training Officer

Location: Ortigas, Pasig City

  •  

    Responsibilities:


    Provide Soft Skills and necessary trainings at account level.

  • Co-ordinate with Leadership team to identifying training needs, if any, based on company’s processes, projects and other factors.
  • Delivering trainings as per the schedules.
  • Design and Develop Training Module.
  • Analyzing, Planning and conducting training refreshers based on the Training need analysis.
  • Time management factor is critical parameter to be considered
  • Assisting in creating calendars / Updating the documents as and when required.
  • Evaluate training effectiveness.
  • Maintain all training records
    Be actively involved in the process of becoming culturally competent and develop the knowledge and skills to include relevant cultural concepts in their training workshops
  • Co-ordinate with Process Leaders to identify training need for their teams.
  • Collect data for monthly reports – number of sessions held, training hours

Qualifications

  • Minimum BA/BS or 4-year degree or equivalent experience (required)
  • Specialization or certificate (preferred)
  • Minimum 2-3 years of experience in BPO with 1 year as communication and/or process trainer.
  • Advanced level experience with MS Office (Word, Excel).
  • Leadership and team building skills.  Proven ability to manage and motivate junior to senior level employees.
  • Strong written and oral communication skills.

Competencies

  • Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.

  • Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.

  • Ability to work independently and as part of a team.  Ability to transfer knowledge to team members.

  • High level of focus and attention to detail and accuracy in a repetitive environment

  • Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization

  • Excellent one-on-one and group presentation and facilitation skills

  • Excellent People Management skills

    Proven ability to design training courses, lesson plans and training materials.

  • Demonstrate expertise in identifying the cause(s) of performance gaps and defining and implementing training initiatives to help build scalability and capability in the system

Send updated CV to: callcenterpilipinas@gmail.com

Mandarin Customer Support Associate (CSR)

Mandarin Customer Support Associate (CSR)
Location: Makati City

Responsibilities:

  • Offer customer support to clients in Mandarin
  • Provide first-line assistance to customers by email and chat (QQ, Skype, MSN)
  • Manage the reporting of feedback and issues as they arise.
  • Interact with other departments to resolve any problems directly.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Good interpersonal skills with an excellent command of English.
  • Flexible and well organized, with good typing skills.
  • Familiar with the Internet and popular office applications.
  • Able to work on own initiative without direct supervision.
  • Willing to work in a fast paced environment and willing to be trained
  • Schedule flexibility and ability to work shifts as required
  • Applicants must be willing to work in Makati City.
  • Preferably with an online gaming background
  • Required language(s): English and Mandarin (written and spoken)

Send updated cv to: callcenterpilipinas@gmail.com

Portuguese Helpdesk (Location: Taguig City, PH)

Portuguese  Helpdesk

Location : Taguig City, Philipppines

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in the Company’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English and Portuguese.

Send updated CV to: callcenterpilipinas@gmail.com