URGENT! English CSR (Location: Taguig City)

English CSR

Location: Taguig City

Salary: 18-22K

Headcount: 30 Agents
Account to Handle: Sales

Qualification:

Graduate of 2-year course, Bachelors Degree or 1-2 years experience in Call Center

Fluent in English

Willing to work in Taguig City

Willing to work in Shifting schedule
Starting date: July 6, 2012, ASAP

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

IT/Technical Helpdesk

IT/Technical Helpdesk

Headcount: 60 FTEs

Salary Budget: 18-25K Basic (depending on years of experience)

Location: McKinley Hill, Taguig City or Ortigas Center, Pasig City

Job description:

1. 1-4 years experience in TSR or IT in a BPO setting with good English communication and basic customer service skills

2. Receiving end user calls

3. Provide first level resolutions

4. Ticket creation/Categorization / Prioritization

5. Ticket escalation to respective Support Group

6. Incident resolution and recovery

7. Ticket Closure.

Possible Starting Date: Joining date every Monday of July (2, 9, 16, 23, 30) until requirement is filled

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Portuguese Helpdesk (Location: Taguig City)

Portuguese  Helpdesk

Location : Taguig

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English andPortuguese.

Location : Taguig

Salary : up to 70K

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English and Portuguese.

 

send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

URGENT! English CSR (Location: Taguig City; Salary: 15-22K)

Position: English CSR

Essential: Willing to work in shifts
Seats: 4
Starting date: ASAP
Salary: 15-22K (Night diff and overtime pay will be paid as required by law.)

Requirement:

  1. Graduates with 0.5 to 2 years experience.
  2. Experience on Microsoft Office Suite preferred.
  3. Strong communication & analytical skills
  4. Ability to gain knowledge quickly
  5. Good Keyboard skills

Responsibilities :

  1. Work with team leader and Execute Project plan
  2. Process implementation and update the same with any changes.
  3. Responsible for recording, tracking and working on MIS.
  4. Process Completion and preparation of process documentation
  5. Adhere to agreed SLAs and meet the targets

Send updated CV to: callcenterpilipinas@gmail.com