Training officer

 

 

 

 

 

Location: Ortigas Center, Pasig City

Responsibilities

• Provide Soft Skills and necessary trainings at account level.
• Co-ordinate with Leadership team to identifying training needs, if any, based on company’s processes, projects and other factors.
• Delivering trainings as per the schedules.
• Design and Develop Training Module.
• Analyzing, Planning and conducting training refreshers based on Training need analysis.
• Time management factor is critical parameter to be considered
• Assisting in creating calendars / Updating the documents as and when required.
• Evaluate training effectiveness.
• Maintain all training records
• Be actively involved in the process of becoming culturally competent and develop the knowledge and skills to include relevant cultural concepts in their training workshops
• Co-ordinate with Process Leaders to identify training need for their teams.
• Collect data for monthly reports – number of sessions held, training hours

Qualifications

• Minimum BA/BS or 4-year degree or equivalent experience (required)
• Specialization or certificate (preferred)
• Minimum 2-3 years of experience in BPO with 1 year as communication and/or process trainer.
• US/UK Financial/Payroll Background (preferred)
• Advanced level experience with MS Office (Word, Excel).
• Leadership and team building skills. Proven ability to manage and motivate junior to senior level employees.
• Strong written and oral communication skills.

Competencies

• Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.
• Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to transfer knowledge to team members.
• High level of focus and attention to detail and accuracy in a repetitive environment
• Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization
• Excellent one-on-one and group presentation and facilitation skills
• Excellent People Management skills
• Proven ability to design training courses, lesson plans and training materials.
• Demonstrate expertise in identifying the cause(s) of performance gaps and defining and implementing training initiatives to help build scalability and capability in the system

How to Apply?

Send updated CV to: itpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

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Accountant

Location: Mandaluyong City
Department: Banking and Finance
Willing to start ASAP

Requirements:

Must have College Degree/Diploma or Professional qualification in Finance/Accounting preferred or LCC higher.
Must be CPA
Minimum 2 years of Accounts Payables experience; preferably in multinational company.
Good to excellent communication skills is required

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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URGENT! English CSR (Location: Taguig City)

English CSR

Location: Taguig City

Salary: 18-22K

Headcount: 30 Agents
Account to Handle: Sales

Qualification:

Graduate of 2-year course, Bachelors Degree or 1-2 years experience in Call Center

Fluent in English

Willing to work in Taguig City

Willing to work in Shifting schedule
Starting date: July 6, 2012, ASAP

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Telesales Trainer

Location: Taguig City

This position is reporting to the Training Manager/Operations Manager

Job Description

To conduct New hire orientation, trainings and Refresher trainings for the existing staff based on the TNA.

Key Responsibilities:

Conduct New Starter Induction Training Program

Perform training need analysis in conjunction with operations staff.

Develop training modules and training schedule and improve/modify the existing training decks.

Conducting Quality Assessments, Audits & provide feedback

Identify Gaps & conduct refresher training

Handle administrative as well as functional requirements of the role, liaising with other departments

Call Monitoring & publishing report on weekly and monthly basis

Knowledge/Experience:

Graduate with minimum 3+ yrs of relevant BPO work experience with minimum last 1 year as a trainer. (Sales background will be preferred)

Strong analytical skills required as well as the ability to take statistical data and infer organizational implications required.

Competencies/Skills:

Strong Team Player

Create and implement processes that result in improved business performance

Strong execution skills with focus on clear, realistic action steps and timeliness

Strong working knowledge of Ms Excel and PowerPoint

Strong Verbal and written communication

Qualifications:

Essential: Graduate

Desirable: Post Graduate

Age group of 20-28 yrs

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Telesales Trainer

Location: Taguig City

This position is reporting to the Training Manager/Operations Manager

Job Description

To conduct New hire orientation, trainings and Refresher trainings for the existing staff based on the TNA.

Key Responsibilities:

Conduct New Starter Induction Training Program

Perform training need analysis in conjunction with operations staff.

Develop training modules and training schedule and improve/modify the existing training decks.

Conducting Quality Assessments, Audits & provide feedback

Identify Gaps & conduct refresher training

Handle administrative as well as functional requirements of the role, liaising with other departments

Call Monitoring & publishing report on weekly and monthly basis

Knowledge/Experience:

Graduate with minimum 3+ yrs of relevant BPO work experience with minimum last 1 year as a trainer. (Sales background will be preferred)

Strong analytical skills required as well as the ability to take statistical data and infer organizational implications required.

Competencies/Skills:

Strong Team Player

Create and implement processes that result in improved business performance

Strong execution skills with focus on clear, realistic action steps and timeliness

Strong working knowledge of Ms Excel and PowerPoint

Strong Verbal and written communication

Qualifications:

Essential: Graduate

Desirable: Post Graduate

Age group of 20-28 yrs

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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IT/Technical Helpdesk

Headcount: 60 FTEs

Salary Budget: 18-25K Basic (depending on years of experience)

Location: McKinley Hill, Taguig City or Ortigas Center, Pasig City

Job description:

1. 1-4 years experience in TSR or IT in a BPO setting with good English communication and basic customer service skills

2. Receiving end user calls

3. Provide first level resolutions

4. Ticket creation/Categorization / Prioritization

5. Ticket escalation to respective Support Group

6. Incident resolution and recovery

7. Ticket Closure.

Possible Starting Date: Joining date every Monday of July (2, 9, 16, 23, 30) until requirement is filled

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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IT Support Team Lead

Job Description

Job Purpose and Background/context:

Key Responsibilities:

· Unattended installation of Workstations using Microsoft / Third party applications

· Software, MS Security Patch & Anti Virus Management on Desktop side

· Backup / Restore Management using Windows backup / Third party software such as Veritas Backup etc.

· Undertake daily / ad-hoc activities as per laid down procedures and policies

· Responsible for Hardware / Software inventory management as per procedures

· Responsible for meeting Corporate / BU SLA

· Responsible for closure of Problem Tickets / Service Requests within SLA in a particular shift

· In all Severity 1 / 2 (related to production) issues, interfaces with different groups (e.g. SPOCs, Help Desk, Network, Server, Voice Teams etc.) to get the resolution for a particular problem

· Performs other duties as assigned.

· Assist in maintaining Corporate LAN / WAN infrastructures.

· Coordinate Infrastructure implementation activities with Business Units and clients to ensure limited impact to production through appropriate change control procedures

o Responsibilities include responding to technical issues of the internal customers in the area of PCs and Server Hardware, LAN, WAN, Operating systems, VOIP telephony, configuration issues, deployment of large no of PCs in a call center

o Would be closely interacting with internal process / audit team in order to achieve the desired objectives and implement process improvements

Person Specification

Knowledge/Experience:

o Candidate having MCP/ MCSA / MCSE, CCNA certification will be preferred

o Candidate should have L1 understanding of Network Infrastructure

o Knowledge of Microsoft Windows 2000, XP. 2003 is mandatory

o Knowledge of application installation and configuration is mandatory

o Candidate should have knowledge of Email systems such as Lotus Notes or Microsoft exchange

Competencies/Skills:

o The candidate must possess good communication skills (Spoken and written)

o Good customer handling skills

o Candidate must be flexible to work in different shifts (Through Rotation)

o Ability to work independently with little or no supervision

o Ability to manage multiple tasks

o Strong desire & flexible attitude toward working & interfacing with a multitude of resources, internal and external, to implement solutions

o Detail and customer service oriented

o Involved into complex environment handling

o Must have Passion for timely delivery of services with high standard of quality

o Good understanding of Call center operational issues

o He should have process orientation

o He should be detail oriented and a strong team player

o Should have an experience of 7 X 24 Support with an understanding of support processes in a call center

Qualifications: Candidate must be B.E. / B. Tech / 3 Years Diploma / Graduate with 5-7 years of experience.

Desirable: Experience in Call center environment will be preferred

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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English-Korean Research Analyst

Location: Makati City
 

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  Job Summary

  Conduct research on a subject company or person using the Internet on English and local language websites and translate it in Korean

• Summarize articles in English and Korean
• Write a profile report on the subject company and/or persons in English, in the format required by the client
• Work within the SLA’s for writing a report, within the required client deadline
• Conduct peer review on reports written by team members
• Contribute to the database of sites commonly accessed
• Report regularly on the status of the reports assigned to her/him
• English is mandatory as the reports are written in English
• Fluency in both English and Korean is strictly required.

 

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!