Compliance Manager

Compliance Manager (General Service Manager)

Location: Makati City

Job Description:

  1. Contract review.
  2. Provide legal guidance and advice in all matters such as contracts, partnerships and acquisitions
  3. Documenting and maintaining all legal documents of the company.

Job Requirement:

  1. Excellent knowledge about corporate laws and regulations.
  2. Excellent interpersonal and analytical skills.
  3. Excellent legal research and writing skills
  4. Experience of supporting an in-house legal department or law firm.
  5. Experience of implementing a contract management system for an in-house legal department.
  6. Familiar with Microsoft Office, including Outlook, Excel, Power Point, Word.
  7. Excellent communications skills, both written and oral;
  8. Excellent people skills, with the ability to build and maintain professional relationships at every level in the company;
  9. Excellent prioritization skills and conflict resolution skills.
  10. Ability to maintain trust and a high level of confidentiality

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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HR Recruitment Manager (Location: Makati City)

HR Recruitment Manager

Location: Makati City

Starting date: ASAP

Salary: negotiable

Responsibilities

  • Administrative duties and recordkeeping.
  • Develop and execute recruiting plans.
  • Lead the creation of a recruiting and interviewing plan for each open position.
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
  • Develop a pool of qualified candidates in advance of need.
  • Research and recommend new sources for active and passive candidate recruiting.
  • Utilize the Internet for recruitment.
    – Post positions to appropriate Internet sources.
    – Improve the company website recruiting page to assist in recruiting.
    – Research new ways of using the Internet for recruitment.
    – Use social and professional networking sites to identify and source candidates.

Requirements

  • Filipino
  • 25-35 years old
  • With experience as an HR Recruitment Manager
  • Master degree in business, HR or related field
  • Extensive working experience in head hunting or recruiting required
  • Good leadership and organizational skills
  • High motivation and outstanding reliability
  • Good command in English and Filipino, both writing and speaking
  • Willing to start immediately

Benefits:

  • Significant career growth opportunities in a fast-growing business
  • Ability to take on significant responsibility and leadership
  • Gain work experience in a highly reputed international company
  • Fun & casual working atmosphere
  • Performance-based culture, international mindset

 

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

 

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Fukien Bilingual CSR

Fukien Bilingual CSR

Location: Makati

Shift: Dayshift

Category: Banking and Finance

– fluent in Fukien (Hookien) and English

– at least 18 yo

– at least 2 years college/vocational course

– Conversational in English language
– willing to work on shifting schedule, holidays and weekend
– Native/near Native speaker

 

send updated CV to: callcenterpilipinas@gmail.com

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Portuguese Helpdesk (Location: Taguig City)

Portuguese  Helpdesk

Location : Taguig

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English andPortuguese.

Location : Taguig

Salary : up to 70K

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English and Portuguese.

 

send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Training Officer

Training Officer

Location: Ortigas, Pasig City

  •  

    Responsibilities:


    Provide Soft Skills and necessary trainings at account level.

  • Co-ordinate with Leadership team to identifying training needs, if any, based on company’s processes, projects and other factors.
  • Delivering trainings as per the schedules.
  • Design and Develop Training Module.
  • Analyzing, Planning and conducting training refreshers based on the Training need analysis.
  • Time management factor is critical parameter to be considered
  • Assisting in creating calendars / Updating the documents as and when required.
  • Evaluate training effectiveness.
  • Maintain all training records
    Be actively involved in the process of becoming culturally competent and develop the knowledge and skills to include relevant cultural concepts in their training workshops
  • Co-ordinate with Process Leaders to identify training need for their teams.
  • Collect data for monthly reports – number of sessions held, training hours

Qualifications

  • Minimum BA/BS or 4-year degree or equivalent experience (required)
  • Specialization or certificate (preferred)
  • Minimum 2-3 years of experience in BPO with 1 year as communication and/or process trainer.
  • Advanced level experience with MS Office (Word, Excel).
  • Leadership and team building skills.  Proven ability to manage and motivate junior to senior level employees.
  • Strong written and oral communication skills.

Competencies

  • Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.

  • Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.

  • Ability to work independently and as part of a team.  Ability to transfer knowledge to team members.

  • High level of focus and attention to detail and accuracy in a repetitive environment

  • Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization

  • Excellent one-on-one and group presentation and facilitation skills

  • Excellent People Management skills

    Proven ability to design training courses, lesson plans and training materials.

  • Demonstrate expertise in identifying the cause(s) of performance gaps and defining and implementing training initiatives to help build scalability and capability in the system

Send updated CV to: callcenterpilipinas@gmail.com