Recruitment Manager

Position: Recruitment Manager

Location: Bonifacio Global City, Taguig

Salary: 50-60K (negoatiable)

Qualification:

  • Must be a bachelor’s degree holder
  • At least 2 years of Managerial experience preferably in a BPO
  • Must have recruitment/sourcing experience

Work Schedule: Flexi/Midshift

Interested? Send your updated CV together with Current and Expected Salary to: callcenterpilipinas@gmail.com

Call Center Pilipinas acquired by Humane Strategic Consulting and will be using CallCenterPilipinas.com as domain name

Hello guys, sorry for not being able to update you with our latest job opportunities for BPO, KPO and Call Center-related careers. We were delighted to announce that we have been acquired recently by Humane Strategic Consulting, a company founded by the very same person who founded Call Center Pilipinas and IT Pilipinas. As part of these […]

Senior Recruiter

Senior Recruiter
Location: Taguig city
Shift: mid-shift and night shift
Headcount: needs 2 Good recruiters.

Qualification:

  • Min. of 1 to 4 years of exp. as a Recruiter
  • Willing to work in the mid shift and night shift. 
  • Willing to work in Taguig City

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
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Twitter: http://www.twitter.com/callcenterph
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


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Talent Acquisition – Lead

Talent Acquisition – Lead
Location: Taguig city
Shift: mid-shift and night shift

Qualification:

  • From a good BPO company with min. 2 years experience as a Talent Acquisition Lead who can hit the path of Talent Acquisition Manager in 6-months time. 
  • Min. 4 years of exp in BPO Hiring. 
  • Willing to work in the mid shift and night shift. 
  • Willing to work in Taguig City

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Customer Service Associates

Customer Service Associates
For Airline Account (Logistics, Travel and Tourism)
Location: Taguig City

Deliver superior customer satisfaction by communicating to actual or potential customers via calls, fax, e-mail, chat, SMS, mailing, etc. and achieving the established performance targets such as, productivity and quality.

  • Must have excellent communication skills in English
  • Customer service experience in logistics such as, airlines, cargo/fleet operations, freight/forwarding services preferable.
  • Spatial sense to being able to evaluate size, weight and loadability options.
  • Accurate, disciplined and positive attitude to conduct proactive customer offers.
  • Very good communication skills; positive service, quality and customer orientation.

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Korean Contract Management

Korean Contract Management
Salary: 71K – 100K
Starting date: ASAP

• Must be fluent in Korean and English or vice versa
• Must have legal background or has been exposed to various contracts.
• Will to do Contracting work which entails contract drafting and proposals
• Legal writing skill is required.
• Should have knowledge in drafting contract like pre-signature contract drafting, proposals and Corporate contracting principle
• Willing to start ASAP

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Japanese Contract Management

Japanese Contract Management
Salary: 71K – 100K
Starting date: ASAP

• Must be fluent in Japanese and English or vice versa
• Must have legal background or has been exposed to various contracts.
• Will to do Contracting work which entails contract drafting and proposals
• Legal writing skill is required.
• Should have knowledge in drafting contract like pre-signature contract drafting, proposals and Corporate contracting principle
• Willing to start ASAP

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Workforce Management Director

Workforce Management Director
Location: Frontera Verde, Pasig
Salary: Negotiable
Starting date: ASAP

Responsibilities:
1. Directs and oversees the Business Readiness team and Real-Time Monitoring team in supporting operations
2. Serves as the primary point of contact for staff level forecasting, capacity planning, resource planning, and provides input to the finance department for contact center financial planning
3. Supports the strategic objectives of the organization by understanding the current state of the company, its customers, industry, and environment.
4. Directs the multi-site contact center schedule requirements, and provide consultation to teams on methods to optimize staffing and best meet call volume patterns across the network, including outsource partners
5. Develops business plans for department operations, including budget Ensures that staffing is efficient in order to maintain operational objectives
6. Analyzes contact center trends to predict long-term and short-term staffing needs
7. Evaluates and performs risk analysis on capacity assumptions including overall and site-level workload, technology initiatives, and facilities utilization
8. Works toward achieving maximum efficiency of call intakes
9. Develops policy and procedures for the information flow of contact centers
10. Ensures that operating units are compliant with established operational controls and best practices
11. Reports on and identifies account profitability and opportunities, recommending strategies to improve
12. Leads, mentors and develops a team of workforce managers, supervisors and analysts

Requirements:
• Ability to build strong relationships with applicable leadership teams
• Enthusiasm and curiosity for continuous improvement and root cause analysis
• Strong strategic and critical thinking skills; ability to see the “big picture” while also diving into the details where necessary
• Proactive leader who uses good judgment and makes decisions as necessary
• Demonstrated ability to attract and develop strong talent
• Outstanding verbal and written communication, ability to present and gain consensus with a large group
• Outstanding decision making ability and ability to work independently
• Strong problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines
• Inquisitive and a self-starter by nature
• Call Center operations/leadership experience
• Advanced Microsoft Excel skills required
• Amenable to working in Frontera Verde, Pasig City

Work Experience and Education Guidelines:
• University degree or equivalent
• 7+ years demand planning and forecasting experience
• 7+ years capacity planning and resource planning experience
• 7+ years of experience using a workforce management system (preferably IEX TotalView)

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!