Customer Service Associates

Customer Service Associates For Airline Account (Logistics, Travel and Tourism) Location: Taguig City Deliver superior customer satisfaction by communicating to actual or potential customers via calls, fax, e-mail, chat, SMS, mailing, etc. and achieving the established performance targets such as, productivity and quality. Must have excellent communication skills in English Customer service experience in logistics… Read More Customer Service Associates

Workforce Management Director

Workforce Management Director Location: Frontera Verde, Pasig Salary: Negotiable Starting date: ASAP Responsibilities: 1. Directs and oversees the Business Readiness team and Real-Time Monitoring team in supporting operations 2. Serves as the primary point of contact for staff level forecasting, capacity planning, resource planning, and provides input to the finance department for contact center financial… Read More Workforce Management Director

Workforce Scheduler

Workforce Scheduler Location: Silver City, Frontera Verde, Pasig Salary: Negotiable Starting date: ASAP Responsibilities: The Resource Scheduler is mainly responsible for creating the most efficient agent schedules using approved assumptions. The focus is to maximize manpower utilization while achieving client metrics. • Develops employee schedules to match planning and forecasting outputs, as well as planning… Read More Workforce Scheduler

Real Time Analyst

Real Time Analyst (RTA) Location: Frontera Verde, Pasig Headcount: 3 Salary: Negotiable Starting date: ASAP Responsibilities: The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals;… Read More Real Time Analyst