Spanish Customer Service Associate

Spanish Customer Services Associate

Location: Ortigas Center, Pasig City, PH

Headcount: 50

Qualification:

  • University grad or bearing similar professional qualification in the same or related field.
  • Relevant experience in the BPO industry is desired.

Skills Required:

  • Ability to perform processes as per pre-defined design
  • Ability to work with both internal and external stakeholders across different cultures.
  • Strong Service Mindset
  • Sense of urgency
  • Detail oriented
  • Team player, empathy and superior interpersonal skills
  • Knowledge of Global CS systems
  • With experience in handling Customer Service export or import transactions/processes and dealing with direct customers/forwarders/brokers will be preferred.
  • Open to travel as and when it is needed
  • Results orientation
  • Strong customer knowledge
  • Proficiency of verbal and written communication skills in Spanish and English Languages
  • Open to Flexible Work-Shift Arrangements (whether for Morning, Afternoon or Night Shifts)
  • Open to Filipino, Expat and Foreigners
  • Willing to work in Ortigas Center, Pasig City

Key Responsibilities :

  • Provide our customers with a sense of ease of doing business hands-on execution and implementation action and implementation of various in-house systems, applications and projects.
  • Build and manage (internal/external) close and value-adding country partner and customer relationships.
  • Complete either export or import process, complying with SLAs and global process design.
  • Provide phone (when necessary), e-mail & e-commerce support and attendance.
  • Focus on customers’ problem resolution scenarios and on setting expectations.
  • Communicate proactively with country partners and customers, and any other relevant stakeholders involved  businesses.
  • Deliver execution of processes and transactional tasks and being accountable for end results.
  • Provide end-to-end management of our customers’ shipments – take ownership.
  • Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.
  • Deliver customer experience as outlined by the company
  • Good communication skills required
  • Ability to work under pressure

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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Website: www.callcenterpilipinas.wordpress.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Portuguese CSR (Location: Taguig City)

Portuguese  CSR

Location : Taguig

Salary : 95K


Qualification:

– fluent in both Portuguese and English

– Willing to work in shifting schedule

– willing to work in Taguig City

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Portuguese Help Desk

Portuguese Help Desk

Location: McKinley Hills, Taguig City

Starting Date: ASAP

Seats to be filled: 4

Salary: 70K

Requirements:

– fluent in both Portuguese and English

– willing to work in shifting schedule

– willng to work in Taguig City

– willing to start ASAP

 

Send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

URGENT! Scandic Multilingual CSR

Scandic Multilingual CSR

Responsibilities:

– fluent in Scandic (language: Norwegian, Swedish, Danish)
– must know how to read, speak and write Scandic
– amenable to shifting schedule
– willing to be trained
– willing to start ASAP

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.