Workforce Scheduler

Workforce Scheduler
Location: Silver City, Frontera Verde, Pasig
Salary: Negotiable
Starting date: ASAP

Responsibilities:
The Resource Scheduler is mainly responsible for creating the most efficient agent schedules using approved assumptions. The focus is to maximize manpower utilization while achieving client metrics.
• Develops employee schedules to match planning and forecasting outputs, as well as planning input from operations Management
• Utilizes effective methods for managing scheduling practices such as the schedule bid process.
• Schedules for planned absences; schedule changes, such as vacation and breaks
• Retains special training and special events schedule
• Uses accuracy of forecast and schedule accuracy measurements for continuous improvement
• Works closely with client services to adjust staffing expectations based on validated data.
• Conducts root cause analysis as required, and provides business solutions to Manager/Client.
• Works closely with Operations Team to ensure respective lines of business are in line with requirements.
• Mitigates business deliverable risk by closely maintaining all short and long term staffing requirements.
• Ensure continued profitability via efficient resource allocation
• Measures, monitors results and makes adjustments based on requirements and business deliverables.
• Recommends and modifies staffing models to best suit contractual requirements.
• Remains highly familiar with all contractual deliverables and parameters.

Requirements:
• Candidate must possess at least a Bachelor’s/College Degree , any field or equivalent work experience
• At least 1 year experience specializing in Scheduling in an international call center environment
• Strong background in IEX and other workforce tools is required.
• Handled large scale accounts (on-shore or off-shore) with multiple LOBs is desired.
• Advance knowledge in MS Excel is desired
• Excellent reporting skills; knowledge in pivot reporting
• Experienced in manual scheduling
• Applicants must be willing to work in Silver City, Frontera Verde, Pasig.
• Ability to start ASAP is an advantage
• Open to rotating and graveyard shifts

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Real Time Analyst

Real Time Analyst (RTA)
Location: Frontera Verde, Pasig
Headcount: 3
Salary: Negotiable
Starting date: ASAP

Responsibilities:
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

• Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations
• Coordinates and manages same day and/or short term off-line event scheduling for call center agents while maintaining acceptable performance of the call center
• Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels
• Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules
• Analyzes trends such as call volume, AHT, and attendance to understand and plan for potential over staffing/under staffing conditions; adjust plans prior to and/or same day based on the ability of the call center to attain appropriate performance results
• Manages agent profiles within CMS to best utilize all staffing resources
• Monitors available reports to effectively manage the performance each call center business and/or product to acceptable results
• Participates in Help Desk calls to relay how issues are impacting the call center
• Assists in the development of all reports and/or processes that increase the ability of the call center to effectively and accurately plan acceptable performance results
• Effectively communicates call center performance and information by providing the business informational updates regarding the recent, current, and future state of the business.
• Schedule daily, weekly, monthly meetings to communicate information to Work Force Leaders to set expectations and confirm business needs to allow the business to make sound decisions
• Provides the business with timely status updates on projects and initiatives
• Complete necessary reports, ad hoc reports as required

Requirements:
• Bachelor’s Degree (any field) or equivalent work experience
• At least 1 year experience specializing in Real-Time Monitoring or Workforce Analysis
• Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS.
• Knowledge in problem solving processes
• Strong communication skills
• Above average reporting skills
• Excellent analytical skills
• Must possess effective organizational skills and time management skills
• Ability to work on several projects simultaneously
• Ability to come up with sound and accurate decisions in any given circumstance
• Ability to exhibit professionalism
• Demonstrated ability to work with a team
• Demonstrated ability to communicate effectively and professionally with internal and external associates
• Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.
• Ability to work a flexible schedule (graveyard/shifting schedule)
• Amenable to working in Frontera Verde, Pasig City

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Japanese Branch Acccountant

Education and Qualifications

• Bachelor’s degree in financial management or accounting.
• Minimum of 4 to 5 years experience in the F&A Domain, focussed on record to record skills
• Keen sense of detail and exemplary organizational skills
• Proficiency with accounting software, Microsoft Office suite
• Good interpersonal skills and knowledge of end to end F&A processes
• Proficient in Japanese and English language

Skills

• Ability to work independently and make executive financial decisions with ease.
• Excellent communication skills are required as well as strategic and variable problem solving abilities.
• Self-motivated, analytic aptitude and exceptional multitasking ability.
• Desire to work in a challenging environment is an added advantage

Duties and Responsibilities

• Will handle all financial aspects of a company.
• Primary responsibility involves intense monitoring of accounts payable and receivable.
• In-Charge of the daily reconciliation between bank and company accounts as well as handling daily receipts, monthly revenue intake sheets, spreadsheet files and inter-company reports and communications to investors, partners and stakeholders.
• Required to ensure that all monthly transactions are accurately recorded, and they additionally assist financial analysts in updating revenue tracking sheets and processing royalties.
• Other activities typically include participating in monthly, quarterly and yearly accounting cycles and preparing monthly financial statements.
• Work directly with clients, monitoring and managing their accounts.
• Ensuring that payments are received from clients in a prompt and timely manner.
• Interact closely with marketing personnel and advertising departments to develop ways of increasing company revenue.

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Thai CSR

Thai CSR

Location: Taguig City, Philippines
Salary: Open to negotiate
Starting date: ASAP

Qualification:
• Provide customer support in Thai language.
• Must be fluent in Thai and English
• Customer service oriented
• Willing to work on client dictated schedules (shifting schedule: day, mid or night)
• Willing to be trained
• Willing to start ASAP

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Mandarin Service Desk Professional

Mandarin Service Desk Professional

Loction: Makati City
Salary: open to negotiage

Qualification:

• Excellent oral and written communication skills in English and Mandarin
• Solid work experience in the BPO industry handling Technical Support or Customer Service for global/ multinational clients.
• Knowledgeable in technical troubleshooting specifically in Windows, Microsoft, or other related technologies or ERPs.
• Willing to work on client dictated schedules (shifting schedule: day, mid or night)
• Willing to work on the client’s site – MAKATI

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Spanish CSR

Spanish Speaking CSR
Location: Quezon City

Requirements:
• At least 2nd year college educational level
• Minimum 12 months BPO industry experience or 6 months health care/medical account/field experience
• Latin American Spanish speaking
• Excellent Written and Oral communication skills in both languages (English and Spanish)
• Willing to work shifting schedules
• Able to multitask
• Proficient with Microsoft Word and Excel
• Typing Speed must exceed 35 words per minute
• Applicants must be willing to work in Quezon City.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 6 Full-Time position(s) available.

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Bahasa Malaysian and Indonesian Process Associate (for a Social Media Project)

Bahasa Malaysian and Indonesian Process Associate for a Social Media Project

Location: Shaw Blvd., Mandaluyong City
Headcount: 7
Preference: Natives
Type of Employment: Full time
Band Level: 1

Job Description:

• Providing support in many varieties on Airline’s customer service requests on social media platforms via salesforce.com in Malay/Bahasa Language
• Goal is to meet the Service Level Agreements as agreed with the client.
• Manage social media servicing/campaigns and day-to-day activities in a 24/7 environment.
• Manage presence in social networking sites including Facebook, Twitter, and other similar community sites/platforms
• Should be able to effectively resolve all customer queries

Requirements:

• Certified in Malay/Bahasa Language. High level of and proven experience in both Written & Spoken Malay/Bahasa Language – Mandatory
• With Above Average English Written & Spoken skills
• Preferably with Travel Industry knowledge/background
• Good technical understanding and can pick up new tools quickly
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationship
• Customer focus and has drive for results
• Should have eye for detail
• Adaptability to change
• Should Have analytical ability

Salary Budget: 50-60k package (inclusive of language premium and allowances)
Starting Date: October 29,2012
Working Sched: Shifting schedule
Working Location: WCC Shaw Boulevard, Mandaluyong City
Additional info :

• Candidates must have Twitter and Facebook Account.
• Candidates will answer comments and tweets in Social Media Sites
• They are accepting Filipino Citizen but they prefer Native Bahasa Indonesian/Malaysian
• Fresh Graduates are welcome to apply.

Recruitment Process :

1. English Interview
2. Written Assessment (Bahasa Malaysian / Indonesian)
3. Language Assessment (Phone) in India
4. Operation Interview

Note: Hiring process might take a 1 day or two and will make 1-2days to finalize.

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Japanese CSR

Japanese CSR

Location: Quezon City

Headcount: 10

 

Qualification:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• At least 2nd year college educational level
• Minimum 12 months BPO industry experience or 6 months health care/medical account/field experience
• Excellent Written and Oral communication skills in both languages (English and Japanese)
• Willing to work shifting schedules
• Japanese Speaking
• Able to multitask
• Proficient with Microsoft Word and Excel
• Typing Speed must exceed 35 words per minute
• Applicants must be willing to work in Quezon City.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!