Tag: Philippines

Cantonese Service Desk Professionals

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Cantonese Service Desk Professionals
Headcount: 6
Salary Range: Open to negotiate
Location: UPA or Libis, Quezon City

Qualification:

  • Excellent oral and written communication skills in Cantonese
  • Comfortable in dealing with resources from all levels of the organization.
  • Fast learner.
  • Tech savvy. (Windows, Microsoft etc)
  • Willing to work on client dictated schedules.
  • Team player

Role:

  • To use specialized tools, techniques, and procedures to identify and understand various problems and to select appropriate actions to resolve.
  • To perform problem determination utilizing maintenance packages, diagnostics, reference documentation, service aids and other tools. To use Knowledge Based Systems (KBS), other computer-based applications, and other available resources to effect problem determination and resolution.
  • Seeks and exchanges technical and general business information, ideas, and concepts with customers using in-depth listening, questioning, and clarification skills that support complete delivery of information and verification of comprehension.
  • Makes creative recommendations for improving the processes, procedures, and tools used for problem determination and resolution. Develops, refines, and/or updates KBS content as appropriate.

Description:

  • Maintains businesslike communications, conduct, and appearance, and otherwise demonstrates courteous, positive, and professional behaviours at all times.
  • Provides technical guidance and assistance to other team members on more complex issues.
  • Second tier resource for daily procedures, ensures all network, systems and database resources are available and functioning.
  • To ensure all calls to the Service Desk are dealt with effectively and efficiently
  • To ensure that all incoming IT support calls are recorded accurately.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: www.twitter.com/callcenterph
Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Thai Service Desk Analyst (Location: Ortigas Center, Pasig City)

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Thai Service Desk Analyst (L1)
Location: Ortigas Center, Pasig City
Salary: open to negotiate

Roles & Responsibilities
1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.

Qualification:
1. College Graduate
2. willing to work in Ortigas Center, Pasig City Philippines
3. willing to be assigned in a 24/7 working environment
4. willing to start ASAP
5. at least 1+ years experience in 24×7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
6. Good communication skills and customer management experience
7. Work experience with clients outside India or in onsite roles.
8. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
9. Good Analytical & Coordination skills are essential.
10. Basic Customer service skills
11. Basic understanding of Computers and Troubleshooting skills required.
12. Customer service orientation and ability to work in a team
13. Good interpersonal and communication skills
14. Customer service orientation and ability to work in a team
15. Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
16. Strong keyboard skills
17. Ability to perform in adverse situations

Technical Skill
1. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
2. Troubleshooting skills on VPN connectivity, dial up , wireless routers
3. Knowledge on active directory, domain controllers etc
4. Exposure to password reset tools
5. Troubleshooting experience using remote control tools
6. Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

Management Skills
1. Skills in written and verbal communication.
2. Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution

Mandatory Skills
1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24×7 environment
6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
7. Troubleshooting skills on VPN connectivity, dial up , wireless routers
8. Knowledge on active directory, domain controllers etc
9. Exposure to password reset tools
10. Troubleshooting experience using remote control tools
11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: http://www.CallCenterPilipinas.wordpress.com

Facebook: http://www.facebook.com/CallCenterPilipinas

Twitter: http://www.twitter.com/CallCenterPH

Google+ : http://www.gplus.to/CallCenterPilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

URGENT! Scandic Multilingual CSR

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Scandic Multilingual CSR

Responsibilities:

– fluent in Scandic (language: Norwegian, Swedish, Danish)
– must know how to read, speak and write Scandic
– amenable to shifting schedule
– willing to be trained
– willing to start ASAP

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

URGENT! German CSR (Location: Makati City; Salary: 45-80K)

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German CSR

We are in need of German CSR:
Requirement:

  • fluent in German and English
  • willing to start ASAP
  • willing to work in Makati City
  • willing to work in German Timezone and shifting schedule
  • expat or foreign candidates are welcome to apply
  • for Foreign candidates: should have a tourist visa

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com

For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.