Portuguese Helpdesk (Location: Taguig City; Salary: Up to 90K; Slots: 4)

Portuguese  Helpdesk

Location : Taguig

Salary : up to 90K

Slots: 4

Responsibilities:

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

 

Requirements:

– fluent in both Portuguese and English

– Willing to work in shifting schedule

– willing to work in Taguig City

– Willing to start ASAP

 

send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Advertisements

Portuguese Helpdesk (Location: Taguig City)

Portuguese  Helpdesk

Location : Taguig

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English andPortuguese.

Location : Taguig

Salary : up to 70K

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English and Portuguese.

 

send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Portuguese Help Desk

Portuguese Help Desk

Location: McKinley Hills, Taguig City

Starting Date: ASAP

Seats to be filled: 4

Salary: 70K

Requirements:

– fluent in both Portuguese and English

– willing to work in shifting schedule

– willng to work in Taguig City

– willing to start ASAP

 

Send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Portuguese Helpdesk (Location: Taguig City, PH)

Portuguese  Helpdesk

Location : Taguig City, Philipppines

Summary of Role

To provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, or email

The IT Helpdesk Analyst is responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in the Company’s agreements with customers, in the languages described in this document.  In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Summary of Responsibilities

·         Maintain a quality business relationship with all customers

·         Provide high level professional multi-lingual IT services in an efficient manner

·         Make effective use of procedural, informational, and technical documentation

Skills / Attributes Required

·         Previous Helpdesk (telephone support) experience.

·         Highly customer focused with a good understanding and working knowledge of the services provided by your department

·         Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels

·         Experience of using call logging software.

·         Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003

·         Experience with using and troubleshooting Outlook 2000 within a network environment (permissions, calendar sharing, delegation)

·         Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

·         Basic understanding of PC hardware set-up and configuration. Good personal organisational skills

·         Good attention to detail

·         Ability to build effective working relationships at all levels

·         Excellent problem solving skills

·         Ability to apply creativity to resolving

·         MCP certification would be desirable.

Languages

The tasks and responsibilities described here in shall be provided in English and Portuguese.

Send updated CV to: callcenterpilipinas@gmail.com

URGENT! Cantonese Bilingual Analyst (Location: Quezon City & Taguig; Slots: 15)

We are in need of Cantonese Bilingual Analyst:
– fluent in Cantonese

– graduate of any four year course

– must be willing to work in shifting schedule

– must be willing to work in Quezon City or Taguig city

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.