Spanish Customer Service Associate

Spanish Customer Services Associate

Location: Ortigas Center, Pasig City, PH

Headcount: 50


  • University grad or bearing similar professional qualification in the same or related field.
  • Relevant experience in the BPO industry is desired.

Skills Required:

  • Ability to perform processes as per pre-defined design
  • Ability to work with both internal and external stakeholders across different cultures.
  • Strong Service Mindset
  • Sense of urgency
  • Detail oriented
  • Team player, empathy and superior interpersonal skills
  • Knowledge of Global CS systems
  • With experience in handling Customer Service export or import transactions/processes and dealing with direct customers/forwarders/brokers will be preferred.
  • Open to travel as and when it is needed
  • Results orientation
  • Strong customer knowledge
  • Proficiency of verbal and written communication skills in Spanish and English Languages
  • Open to Flexible Work-Shift Arrangements (whether for Morning, Afternoon or Night Shifts)
  • Open to Filipino, Expat and Foreigners
  • Willing to work in Ortigas Center, Pasig City

Key Responsibilities :

  • Provide our customers with a sense of ease of doing business hands-on execution and implementation action and implementation of various in-house systems, applications and projects.
  • Build and manage (internal/external) close and value-adding country partner and customer relationships.
  • Complete either export or import process, complying with SLAs and global process design.
  • Provide phone (when necessary), e-mail & e-commerce support and attendance.
  • Focus on customers’ problem resolution scenarios and on setting expectations.
  • Communicate proactively with country partners and customers, and any other relevant stakeholders involved  businesses.
  • Deliver execution of processes and transactional tasks and being accountable for end results.
  • Provide end-to-end management of our customers’ shipments – take ownership.
  • Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.
  • Deliver customer experience as outlined by the company
  • Good communication skills required
  • Ability to work under pressure

Interested? Contact us:

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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