Spanish Customer Services Associate
Location: Ortigas Center, Pasig City, PH
Headcount: 50
Qualification:
- University grad or bearing similar professional qualification in the same or related field.
- Relevant experience in the BPO industry is desired.
Skills Required:
- Ability to perform processes as per pre-defined design
- Ability to work with both internal and external stakeholders across different cultures.
- Strong Service Mindset
- Sense of urgency
- Detail oriented
- Team player, empathy and superior interpersonal skills
- Knowledge of Global CS systems
- With experience in handling Customer Service export or import transactions/processes and dealing with direct customers/forwarders/brokers will be preferred.
- Open to travel as and when it is needed
- Results orientation
- Strong customer knowledge
- Proficiency of verbal and written communication skills in Spanish and English Languages
- Open to Flexible Work-Shift Arrangements (whether for Morning, Afternoon or Night Shifts)
- Open to Filipino, Expat and Foreigners
- Willing to work in Ortigas Center, Pasig City
Key Responsibilities :
- Provide our customers with a sense of ease of doing business hands-on execution and implementation action and implementation of various in-house systems, applications and projects.
- Build and manage (internal/external) close and value-adding country partner and customer relationships.
- Complete either export or import process, complying with SLAs and global process design.
- Provide phone (when necessary), e-mail & e-commerce support and attendance.
- Focus on customers’ problem resolution scenarios and on setting expectations.
- Communicate proactively with country partners and customers, and any other relevant stakeholders involved businesses.
- Deliver execution of processes and transactional tasks and being accountable for end results.
- Provide end-to-end management of our customers’ shipments – take ownership.
- Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.
- Deliver customer experience as outlined by the company
- Good communication skills required
- Ability to work under pressure
Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview
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