Mandarin Technical Support Representatives

Mandarin Technical Support Representatives
Location: MOA, Pasay City

Headcount: 4

Starting date: Mid-February
Requirements:
• Native Speakers
• Will provide an update if client will accept non-native
• Should have worked on 24/7, voice support process

Job description :
• Provide Technical Support 24/7, 365 days a year to enterprise customers
• Support is provided in a variety of ways including phone, online services, onsite, and electronic mail.
• Shifting Schedule 24/7

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

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Website: http://www.callcenterpilipinas.wordpress.com
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


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IT/Technical Helpdesk

IT/Technical Helpdesk

Headcount: 60 FTEs

Salary Budget: 18-25K Basic (depending on years of experience)

Location: McKinley Hill, Taguig City or Ortigas Center, Pasig City

Job description:

1. 1-4 years experience in TSR or IT in a BPO setting with good English communication and basic customer service skills

2. Receiving end user calls

3. Provide first level resolutions

4. Ticket creation/Categorization / Prioritization

5. Ticket escalation to respective Support Group

6. Incident resolution and recovery

7. Ticket Closure.

Possible Starting Date: Joining date every Monday of July (2, 9, 16, 23, 30) until requirement is filled

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Level 4 Technical Engineer

Level 4 Technical Engineer

Responsibilities:

· Primary – Provides ongoing product installations, configuration, customization, and implementations.

· Secondary – Systems analysis requirements gathering, workflow design, documentation.

· Software installation including network security and configuration issues.

· Software workflow and eForm configuration.

· Support Client’s Practice Consultants and Project Managers.

· Must be able to work in a 24×7 support environment.

Qualifications:

· Bachelor’s degree in Business, Information Systems, Architecture, Engineering, Computer Science.

· Knowledge in Urban Planning preferred

· Minimum of 3 years of pre- and/or post-technical experience in a related area of technology

· Web Server, Programming experience.

· Strong project management skills to manage development deadlines

· Extensive technical experience, especially with windows configurations

· Performs a variety of technical and documentation tasks.

· May lead and direct the work of others.

· Willing to work off hours, when necessary, in support of customers and partners in different time zones.

· Self starter, problem solver, self-reliant.

· Successful and articulate with excellent pre-sales and post-sales experience.

· A take charge individual required with a proven track record of working with customers and business partners preferred.

· Compensation: Salary, commensurate with experience.

· Database Management/ SQL queries and report creation SSRS

Technical Qualifications:

· C#, HTML, JavaScript

· Windows Workflow Foundation 3.5

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Bahasa Malaysian TSR (Location: Ortigas Center, Pasig City)

Bahasa Malaysian TSR

(Technical Support Representative)

Position: Bahasa Malaysian TSR

Location: Ortigas Center, Pasig City
Shift: 6AM – 10PM (two shifts)
Starting Date: ASAP

Qualifications:

– Fluent in Bahasa Malaysia and English
– fresh grads of IT courses will be considered
– work experience is a plus but not a strict requirement
– computer literate
– willing to start ASAP

The TSRs will support the customers of well-known International Computer Brand.

Send updated CV to: callcenterpilipinas@gmail.com

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