Mandarin Technical Support Representatives

Mandarin Technical Support Representatives
Location: MOA, Pasay City

Headcount: 4

Starting date: Mid-February
Requirements:
• Native Speakers
• Will provide an update if client will accept non-native
• Should have worked on 24/7, voice support process

Job description :
• Provide Technical Support 24/7, 365 days a year to enterprise customers
• Support is provided in a variety of ways including phone, online services, onsite, and electronic mail.
• Shifting Schedule 24/7

 

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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IT/Technical Helpdesk

Headcount: 60 FTEs

Salary Budget: 18-25K Basic (depending on years of experience)

Location: McKinley Hill, Taguig City or Ortigas Center, Pasig City

Job description:

1. 1-4 years experience in TSR or IT in a BPO setting with good English communication and basic customer service skills

2. Receiving end user calls

3. Provide first level resolutions

4. Ticket creation/Categorization / Prioritization

5. Ticket escalation to respective Support Group

6. Incident resolution and recovery

7. Ticket Closure.

Possible Starting Date: Joining date every Monday of July (2, 9, 16, 23, 30) until requirement is filled

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

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Level 4 Technical Engineer

Responsibilities:

· Primary – Provides ongoing product installations, configuration, customization, and implementations.

· Secondary – Systems analysis requirements gathering, workflow design, documentation.

· Software installation including network security and configuration issues.

· Software workflow and eForm configuration.

· Support Client’s Practice Consultants and Project Managers.

· Must be able to work in a 24×7 support environment.

Qualifications:

· Bachelor’s degree in Business, Information Systems, Architecture, Engineering, Computer Science.

· Knowledge in Urban Planning preferred

· Minimum of 3 years of pre- and/or post-technical experience in a related area of technology

· Web Server, Programming experience.

· Strong project management skills to manage development deadlines

· Extensive technical experience, especially with windows configurations

· Performs a variety of technical and documentation tasks.

· May lead and direct the work of others.

· Willing to work off hours, when necessary, in support of customers and partners in different time zones.

· Self starter, problem solver, self-reliant.

· Successful and articulate with excellent pre-sales and post-sales experience.

· A take charge individual required with a proven track record of working with customers and business partners preferred.

· Compensation: Salary, commensurate with experience.

· Database Management/ SQL queries and report creation SSRS

Technical Qualifications:

· C#, HTML, JavaScript

· Windows Workflow Foundation 3.5

Interested? Contact us:

Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:

Website: www.callcenterpilipinas.wordpress.com

Facebook: http://www.facebook.com/pages/Call-Center-Pilipinas/106403279484563

Twitter: www.twitter.com/callcenterph

Google+ : www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview

—

This job post can also be shared to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!

Bahasa Malaysian TSR (Location: Ortigas Center, Pasig City)

Bahasa Malaysian TSR

(Technical Support Representative)

Position: Bahasa Malaysian TSR

Location: Ortigas Center, Pasig City
Shift: 6AM – 10PM (two shifts)
Starting Date: ASAP

Qualifications:

– Fluent in Bahasa Malaysia and English
– fresh grads of IT courses will be considered
– work experience is a plus but not a strict requirement
– computer literate
– willing to start ASAP

The TSRs will support the customers of well-known International Computer Brand.

Send updated CV to: callcenterpilipinas@gmail.com

NOTE: This job post can also be share to your friends or colleagues who wanted to explore job opportunities in the BPO/Call Center industry. Just share it!