ソーシャルメディアケアサポートスペシャリスト〜日本語

ソーシャルメディアケアサポートスペシャリスト〜日本語

 

ソーシャルケアサポートスペシャリストはカスタマーに対し、ソーシャルメディア上で専門的に対応し、問題解決を行う。
常に顧客を中心とするマインドとテクニカルな知識を有し、オンライン上のリソースとテンプレートを利用して個々のカスタマーのニーズに沿った細かい対応ができる。
勤務地:マニラ、フィリピン

  • 最終学歴 学士/カレッジ卒以上(専攻は問わない)
  • 関連分野での実務経験1年以上
  • ソーシャルメディア/カスタマーサポートスペシャリスト(日本語)での経験が1-4年以上尚可。
  • フルタイム 可能
  • 日本語と英語に堪能であること
  • 人気のソーシャルメディア・プラットフォーム、特にFacebook&Twitterの利用経験必須
  • テクノロジー・インターネットに精通
  • 多様な技術レベルの問題に対し、丁寧な対応で問題解決に臨めること
  • ソーシャルメディアチャンネルを活用し顧客ブランド利用者の製品知識・認識の向上に貢献できること
  • メディアの継続的モニタリングとポストの正しい解釈を通して顧客ブランドと製品アイデンティティーに合った的確なレスポンスができること。ユーザーの質問に総括的かつ正確に答えられること。
  • カスタマーサービスのフォローアップ、サービスログおよびトラッキングレポートの維持を含むトラッキングおよびモニタリングを行い、ユーザーとのコミュニケーション
    の完全文書化
    とフォローアップ
    を遂行すること
  • カスタマーサービス分野での経験6ヶ月以上
  •  出された指示に従って、画像、ビデオ、およびコピーレスポンスをポストできること
    応募者は

Email: callcenterpilipinas@gmail.comまで履歴書をお送りください。

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Bahasa Malaysian and Indonesian Process Associate (for a Social Media Project)

Bahasa Malaysian and Indonesian Process Associate for a Social Media Project

Location: Shaw Blvd., Mandaluyong City
Headcount: 7
Preference: Natives
Type of Employment: Full time
Band Level: 1

Job Description:

  • Providing support in many varieties on Airline’s customer service requests on social media platforms via salesforce.com in Malay/Bahasa Language
  • Goal is to meet the Service Level Agreements as agreed with the client.
  • Manage social media servicing/campaigns and day-to-day activities in a 24/7 environment.
  • Manage presence in social networking sites including Facebook, Twitter, and other similar community sites/platforms
  • Should be able to effectively resolve all customer queries

Requirements:

  • Certified in Malay/Bahasa Language. High level of and proven experience in both Written & Spoken Malay/Bahasa Language – Mandatory
  • With Above Average English Written & Spoken skills
  • Preferably with Travel Industry knowledge/background
  • Good technical understanding and can pick up new tools quickly
  • Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationship
  • Customer focus and has drive for results
  • Should have eye for detail
  • Adaptability to change
  • Should Have analytical ability

Salary Budget: 50-60k package (inclusive of language premium and allowances)
Starting Date: October 29,2012
Working Sched: Shifting schedule
Working Location: WCC Shaw Boulevard, Mandaluyong City
Additional info :

  • Candidates must have Twitter and Facebook Account.
  • Candidates will answer comments and tweets in Social Media Sites
  • They are accepting Filipino Citizen but they prefer Native Bahasa Indonesian/Malaysian
  • Fresh Graduates are welcome to apply.

Recruitment Process :

  1. English Interview
  2. Written Assessment (Bahasa Malaysian / Indonesian)
  3. Language Assessment (Phone) in India
  4. Operation Interview

Note: Hiring process might take a 1 day or two and will make 1-2days to finalize.

Interested? Contact us:
Send updated CV to: callcenterpilipinas@gmail.com

Want to keep updated? Follow us:
Website: http://www.callcenterpilipinas.wordpress.com
Facebook: http://www.facebook.com/callcenterpilipinas
Twitter: http://www.twitter.com/callcenterph
Google+ : http://www.gplus.to/callcenterpilipinas

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview


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SEO Marketing Professional (Indian)

SEO Marketing Professional (Indian)

  • knowledge in SEO and Google Adwords
  • degree holder and/or college graduate
  • background in SEM a plus
  • knowledge in Online Marketing
  • fluent in Hindi (Indian) and English
  • willing to work in Makati

 

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.


Mandarin Bilingual Analyst (Location: Makati, Quezon City, Ortigas, Taguig City)

We are in need of Mandarin Bilingual Analyst:
– fluent in Mandarin

– graduate of any four year course

– must be willing to work in shifting schedule

– must be willing to work in Quezon City, Makati City, Ortigas or Taguig city

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

URGENT! Cantonese Bilingual Analyst (Location: Quezon City & Taguig; Slots: 15)

We are in need of Cantonese Bilingual Analyst:
– fluent in Cantonese

– graduate of any four year course

– must be willing to work in shifting schedule

– must be willing to work in Quezon City or Taguig city

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com
For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

URGENT! Portuguese Bilingual Analyst

Portuguese Bilingual Analyst

Requirement:

  • fluent in Portuguese and English
  • willing to start ASAP
  • willing to work in Quezon City, Mandaluyong City, Taguig City or Makati City
  • willing to work in Brazilian Timezone and shifting schedule
  • expat or foreign candidates are welcome to apply
  • for Foreign candidates: should have a tourist visa

Send your resume to: callcenterpilipinas@gmail.com or oliver.santos@dencomphil.com

For more Call Center/BPO jobs, please visit: www.callcenterpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/callcenterph
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.