Workforce Management Supervisor

Workforce Management Supervisor Location: Frontera Verde, Pasig Salary: Negotiable Starting date: ASAP Responsibilities: 1. Acts as POC in managing the day-to-day operation of the Real Time Adherence Team while maintaining service levels for a US-based Database Management Account. 2. Oversees the Real Time Adherence Team’s creation of reports to meet requirement of Operations/ Management /… Read More Workforce Management Supervisor

Workforce Scheduler

Workforce Scheduler Location: Silver City, Frontera Verde, Pasig Salary: Negotiable Starting date: ASAP Responsibilities: The Resource Scheduler is mainly responsible for creating the most efficient agent schedules using approved assumptions. The focus is to maximize manpower utilization while achieving client metrics. • Develops employee schedules to match planning and forecasting outputs, as well as planning… Read More Workforce Scheduler

Real Time Analyst

Real Time Analyst (RTA) Location: Frontera Verde, Pasig Headcount: 3 Salary: Negotiable Starting date: ASAP Responsibilities: The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals;… Read More Real Time Analyst